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- Liaise with clients to seek extended business opportunities and referrals.
- Represent the company at various functions, meetings, and events as required.
- Collaborate with Client Services and Trade Lane teams to coordinate shipments, ensuring timely loading and relay information to suppliers and trade lanes.
- Monitor daily shipment status to ensure cargo collection on the ready date.
- Cross-communicate all relevant information to ensure delegated tasks are executed efficiently.
- Manage international client administration, including dispatch routing orders, arranging inspections, and ensuring document receipt for clearance and invoicing.
- Oversee rates related to existing clients, including changes in freight rates.
- Develop rate proposals and standard operating procedures (SOPs) updates for existing clients.
- Communicate sell rates to clients and ensure adherence to National Account Control (NAC) guidelines.
- Share buy and sell rates with operations.
- Maintain regular service calls to existing customers, at least once a month.
- Submit service call reports within a reasonable timeframe.
- Create estimate links and conduct quality checks prior to sending estimates to clients.
- Ensure timely delivery of estimates to clients.
- Resolve client queries promptly and assist departments and clients to resolve issues related to their portfolio.
- Verify completion of clearing instructions and export instructions.
- Develop and provide clients with KPI-based insights on a monthly or quarterly basis.
- Secure extension business from existing accounts.
- Proactively manage credit limits to prevent account suspensions.
- Assist with recovering outstanding payments.
- Present up-to-date trade reports on a monthly basis.
- Send daily shipment reports.
- Degree equivalent to matric or higher education qualification.
- High level of computer literacy.
- Proficiency in all modes: air, ocean, and road.
- Minimum 5 years of experience in freight forwarding and clearing.
- Minimum 2 years of client interfacing experience.
Client Services Representative - Durban - African Recruitment and Training

Description
Job Description
• Provide exceptional client liaison services by maintaining proactive and continuous communication regarding shipment events.
• Shipment Booking and Coordination
• Rates Management
• Key Account Management
• Estimates and Quotes
• Query Resolution and Support
• Requirements:
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CUSTOMER SERVICES REPRESENTATIVE
SRG Recruitment (Pty) Ltd.- Durban
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Customer Services Representative Pinetown
SRG Recruitment (Pty) Ltd.- Durban
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Customer Service Representative
Fouche & Co Recruitment- Umhlanga
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dental sales representative
MedE Recruit- Durban
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Sales Rep KZN
Express Employment Professionals Midrand- Durban
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Technical Sales Representative KwaZulu-Natal
MayFly Agri (pty) Ltd- KwaZulu-Natal
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Account Manager (JB4964)
Kontak Recruitment- Durban
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External Sales Executive – Durban
Service Solutions- Durban
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Technical Sales Representative
MayFly Agri (pty) Ltd- KwaZulu-Natal
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Medical Sales Representative
Glasshouse Recruiting- KwaZulu-Natal
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Medical Sales Representative KwaZulu-Natal
Glasshouse Recruiting- KwaZulu-Natal
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External Sales Representative
Oslo Recruitment- Durban
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Sales Representative
SA Biomedical Group- Durban
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Brand Ambassador
Browns Jewellers- Durban
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Customer Helpdesk Agents
Full time TEEKOM SA- Durban
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Junior sales agent
CD Vision Marketing- Durban
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Branch Manager
Metropolitan Life Ltd.- Durban
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Claims Assessor Durban
MPC Recruitment- Durban
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Stoma Nurse and Educator: KwaZulu Natal
Coloplast- Durban
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Customer Services Team Leader
Top Recruitment (Pty) Ltd- Durban
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Sales Representative KZN
Pronel Personnel- Durban