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  • Client Services Representative - Durban - African Recruitment and Training

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    Description

    Job Description

    • Provide exceptional client liaison services by maintaining proactive and continuous communication regarding shipment events.

    • Liaise with clients to seek extended business opportunities and referrals.
    • Represent the company at various functions, meetings, and events as required.

    • Shipment Booking and Coordination

    • Collaborate with Client Services and Trade Lane teams to coordinate shipments, ensuring timely loading and relay information to suppliers and trade lanes.
    • Monitor daily shipment status to ensure cargo collection on the ready date.
    • Cross-communicate all relevant information to ensure delegated tasks are executed efficiently.
    • Manage international client administration, including dispatch routing orders, arranging inspections, and ensuring document receipt for clearance and invoicing.

    • Rates Management

    • Oversee rates related to existing clients, including changes in freight rates.
    • Develop rate proposals and standard operating procedures (SOPs) updates for existing clients.
    • Communicate sell rates to clients and ensure adherence to National Account Control (NAC) guidelines.
    • Share buy and sell rates with operations.

    • Key Account Management

    • Maintain regular service calls to existing customers, at least once a month.
    • Submit service call reports within a reasonable timeframe.

    • Estimates and Quotes

    • Create estimate links and conduct quality checks prior to sending estimates to clients.
    • Ensure timely delivery of estimates to clients.

    • Query Resolution and Support

    • Resolve client queries promptly and assist departments and clients to resolve issues related to their portfolio.
    • Verify completion of clearing instructions and export instructions.
    • Develop and provide clients with KPI-based insights on a monthly or quarterly basis.
    • Secure extension business from existing accounts.
    • Proactively manage credit limits to prevent account suspensions.
    • Assist with recovering outstanding payments.
    • Present up-to-date trade reports on a monthly basis.
    • Send daily shipment reports.

    • Requirements:

    • Degree equivalent to matric or higher education qualification.
    • High level of computer literacy.
    • Proficiency in all modes: air, ocean, and road.
    • Minimum 5 years of experience in freight forwarding and clearing.
    • Minimum 2 years of client interfacing experience.

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