Guest Relations Officer The Silo Hotel - Cape Town, South Africa - The Royal Portfolio

The Royal Portfolio

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The Silo Hotel's Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay.

MAIN DUTIES & RESPONSIBILITIES

***- To embody and live The Royal Portfolio's Purpose & Values and to instill this within the culture of The Silo Hotel.

Provide guests with information about attractions, facilities, services and activities around Cape Town.
Arrange events, excursions, transportation etc. upon request from our guests.
To ensure that all standards and procedures are fully known and followed.
Stay current and up to date with all hotel services as well as daily VIP requests and special events.
Welcoming all Guests upon arrival; Engaging with them throughout their stay; Escorting departing guests to the door on their last day.
Dealing with Guest queries and arranging assistance where necessary.
Constant monitoring of Opera and Guest profiling and ensure our team are updating required information: nationalities, address, remarks, preferences, etc.
Ensuring daytoday Guest services such as wakeup calls, room service etc.; all handled timeously and accurately.
Operate Dineplan to make and update dining reservations for all outlets. Capture guest details correctly and ensure confirmations are sent.
Answer and screen all incoming calls and deal with individual requests, messages and queries from Guests.
Assist with ad hoc duties as requested by colleagues and Management if within reason and person's capabilities.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

1+ years' experience in Guest Relations / Guests Service experience in a 5* Environment
A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint and Outlook
Strong organizational skills and ability to multitask
Presentable and well groomed
Top knowledge of The Silo Hotel, our Guests, Cape Town and surrounding areas
Ability to work long hours, day and night, including weekends and holidays
Ability to work accurately under pressure
Exceptional verbal and written communication skills in English are essential; additional languages are a plus
Exceptional attention to detail, hardworking and a passion for people and hospitality
A passion to learn, teach and drive improvement in employees
International experience in a similar environment and travel experience will be advantageous
Own transport a plus***South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.