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Roodepoort

    Team Lead, Zone Control, Road Logistics - Roodepoort, South Africa - DSV

    DSV
    DSV Roodepoort, South Africa

    4 days ago

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    Description

    Time Type:

    Full Time

    Main Purpose of The Role:

    Ensure the effective running of the Zone Control department within the MSD Central branch while closely liaising with Management to ensure a smooth process between departments.

    Minimum Requirements:


    • Minimum of 3_ years' experience in Zone Control / Call Centre Experience.

    • 1 year experience as a Team Leader within Zone Control / Call Centre environment.

    • Comprehensive knowledge of the LRA and BCEA and hand-on experience in Industrial Relations (disciplinary enquiries)

    Qualifications:


    • Matric (essential).

    Computer packages:


    • MS Word (Intermediate)

    • Excel ((Intermediate)

    • PowerPoint (Intermediate)

    • Outlook (Intermediate)

    Electives:


    • Analyzing of telephony information

    • Strong organizational abilities

    • Strong attention to detail

    • Strong customer engagement abilities

    Duties and Responsibilities:

    • Monitor and manage all workflows in line with standard operating procedures.

    • Monitor and manage reports to meet customer service level agreements.

    • Keeping accurate records of workflow volume for each step of the work flow process.

    • Managing the processing of parcel deliveries in line with standard operating procedures.

    • Query Management and resolution.

    • Monitoring productivity in line with standard operating procedures to meet customer service level agreements.

    • Managing staffing in line with company procedures.

    • Allocating and planning of resources in line with standard operating procedures to meet customer service level agreements.

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