Support/ Helpdesk Technician - Cape Town, South Africa - RJPersonnel

RJPersonnel
RJPersonnel
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
1years

  • Maintain log of completion of assigned queries.
  • Manage IT support documentation and records.
  • Report daily, weekly, monthly on IT unresolved issues, threats and planned activities.
  • Conduct and report on failure analyses.
  • Implement timeous software updates.
  • Assist in IT training support for users (Induction as well as ongoing).
  • Ensure systems such as Google Suite, VIP, access control systems, machinery operations are efficient.
  • Maintain current individual equipment logs and conduct regular audits (at least annually).
  • Check equipment according to individual equipment log for departing employees.

Qualifications and Experience:


  • Minimum one year working experience in a similar field / or a relevant information technology degree/ diploma / certificate required.
  • Ability to cope well under pressure and remain calm in dynamic situations is crucial.
  • Ability to prioritise and focus on multiple tasks in order to achieve positive outcomes is crucial.
  • Demonstrated ability to work independently and as part of a team.
  • Customerservice orientation a 'cando' attitude and resultsdriven.
  • Demonstrated ability to distil complex issues into succinct and easily understood language that convey key messages successfully at all levels of the organisation.
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