Hotel Duty Manager - Nelspruit, South Africa - The Capital Hotels and Apartments

The Capital Hotels and Apartments

Verified Company

Nelspruit, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The Captal Mbombela is recruiting an experienced Hotel Duty Manager - based in Mbombela (Nelspruit), Mpumalanga.

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture.

Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity.

Our staff are our everything

WHY WORK FOR US?
Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don't manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions.

We don't need to or want to wait for approval.

We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined action.

Description:

The duty manager reports into the relevant department heads on any particular shift.

He or she is the liaison between all departments, namely:
Food and Beverage, Accommodation, and Front of House.

The duty manager needs to have an overall understanding of all of the above in order to be able to fill in as required for any staff member who is not available for duty.

Requirements:

Matric
Hospitality Management Qualification or similar
Proven work experience in general hotel operations, mainly Front Office, Food and Beverage as well as Guest Services.
Familiar with standard hotel SOP's
Strong leadership, motivational and people skills
Strong Guest Relations experience
Hands on Problem Solving approach and the ability to remain calm under pressure
Friendly, courteous and serviceorientated
Ability to work as part of a team, as well as independently
Effective communication with members of staff as well as Guests of the Hotel
Honest and trustworthy beyond approach
Great attention to detail
Presentable/Professional appearance and well spoken
Team Player who leads by example
Proactive in approach
Interpersonal skills
Leadership skills