Senior Debt Recovery Specialist - Sunninghill, South Africa - Dante Personnel

Dante Personnel

Verified Company

Sunninghill, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Gauteng, Sunninghill

R R20 000 Cost To Company

Our Client in the Finance and Legal Insurance Industry is seeking a Debt Recovery Specialist based in Sunninghill

Main Purpose of the Job:

To provide support to Credit Risk Advisors and their team, in order to improve customer cashflow and minimise risk by proactively recovering any outstanding debt, using a variety of approaches and keeping the customer informed throughout the process.

Requirements:

NQF Qualification, Diploma or Degree advantageous

1 to 3 Years' Experience in Debt Collection or Credit Control, preferably from a legal background

Must be Computer Literate with MS Office
Understanding of functions such as pulling reports, capturing payments and payment schedules, generating documents, and searching
Experience with dictating and typing notes for minutes

Duties:

Obtain LAA (Legal Action Advice) form with indemnity to list plus a copy of Sale Agreement, Statement, Security Documents
Obtain a "Collection Advice with Authority To List" form (for nonretainer clients)
Check documentation for correctness, acknowledge receipt of LAA / Collection Advice accordingly
Assess paperwork identify strengths and weaknesses in paperwork that will affect the collection process and ensure your initial assessment is the first note when loading the matter onto Mfiles
Advise clients immediately of shortcomings, ramifications and suggested solutions where documentation is assessed to be inadequate or incomplete
Load entire matter onto M-Files, saving all the supporting documentation accordingly
Place debtor on Interim Industry Stop, ensure status is continuously updated
Contact Debtor telephonically, establishing the status of the debt and ability to pay and record who was spoken to and details of discussion
Dependent upon outcome of phone call, send confirmation letter or letter of demand. Differentiate between surety and no surety, insured and uninsured.
All relevant correspondence and actions need to be saved and or recorded on Mfiles for reporting purposes.
Update industry stop status on an ongoing basis (Final Industry stop, or Dispute raised)
Diaries date for payment / date for follow up / date for listing. USING M-FILES
If insured, establish claim lodgment date and diaries accordingly using M-FILES
Follow proactive debt recovery processes and approaches to obtain payment
Adverse list if proper notice (in demand) has expired and with prior authority from your Credit Risk Advisor
Understand all forms of security to assist with collection
Secure Acknowledgement of Correctness of Account or Acknowledgement of Debt, as applicable. If insured, obtain insurer authority
If you are not successful or progress is stifled, refer to Credit Risk Advisor for assistance
Inform insurers, if applicable and via online portal of all amounts received from debtors
Keep collection notes updated with all actions taken or followed on Mfiles (within 24 hours max)
Keep collection notes updated with any payment schedules or payments received on Mfiles (within 24 hours max)
Accounts department to be advised on all collection payments received on adhoc collections for relevant billing to take place
In collaboration with the Credit Risk Advisor, must decide if to hand over to Attorneys
If claim lodged, advise Collections Department accordingly vis Mfiles and mail in order to follow up for the official collection from the insurers
If the matter is totally uncollectable, a full motivation is to be made as to why the file should be closed. It should incorporate Deeds Office Search results (if applicable), searching social media, Google etc.
At all times to ensure that M-Files is used in its entirety for all actions and notes. The system should be current at all times
Should the debtor pay, the business is to be removed from Industry Stop and the adverse listing updated
All transactions to be captured and created through M-Files
All documentation and correspondence to be saved to the collection matter on M-Files, as and when received
ALL Collection notes are to clearly reflect action taken and outcome, actions still to take, any BCM recommendations and client responses
Notes on payment plan to state amounts and terms every time.
Ensure hand over balance matches clients during the process