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  • Customer Service Representative – English – Automotive - Cape Town - TTEC

    TTEC
    TTEC Cape Town

    1 month ago

    Default job background
    Full time
    Description

    Job Title: Customer Service Representative – English – Automotive

    We are seeking a skilled and empathetic individual to join our team as a Customer Service Representative.

    Your primary responsibility will be to provide exceptional customer service, ensuring that every interaction with our customers is seamless and satisfying. To achieve this goal, you will work closely with various teams to resolve customer issues efficiently and effectively.

    About the Role:

    • Answer incoming communications from customers in a timely and professional manner.
    • Conduct research to provide accurate answers and solutions to customer queries.
    • Upsell products or services to existing customers as required.

    What We Are Looking For:

    • 6 months or more of work experience in a customer-facing role.
    • B1+ level of English in both written and verbal communications.
    • Strong product knowledge and ability to apply it to customer inquiries.
    • Proficiency in using multiple computer screens and software applications.
    • High school diploma or equivalent.

    What We Offer:

    • A supportive environment that fosters career growth and development.
    • An inclusive culture that encourages community involvement and volunteer work.
    • A diverse global team guided by our company values.
    • A comprehensive benefits package including PTO, tuition reimbursement, and health and wellness incentives.

    Salary: R250,000 - R300,000 per annum (dependent on experience).


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