Guest Relations Officer/ Hotel Reception - Stellenbosch, South Africa - Status Staffing

Status Staffing

Verified Company

Stellenbosch, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Western Cape, Stellenbosch**
(Market related)

One of the most prestigious wineries in the world is looking for Guest Relations Officer/ Hotel Receptionist with a Hospitality Certificate / Diploma and - 3 years' experience in a similar role, Stellenbosch.

EMPLOYMENT TYPE :
Permanent

SECTOR :
Hospitality

BASIC SALARY :
Market Related

START DATE :
A.S.A.P / Immediate

REQUIREMENTS:

Hospitality Certificate/Diploma

years experience in a similar role

Strong computer skills (Dine-Plan, Protel)
Reliable transport to and back from work
Strong computer and great administration skills
Passionate about the hospitality industry
Excellent interpersonal and communication skills
Strong customer service orientation with excellent people skills
Comfortable in dealing with very distinguished clientele
Must be wellpresented
Friendly, helpful and outgoing
Natural warmth and friendliness
Punctual and selfdisciplined

DUTIES:

Welcome and introduce Lodges and Spa to guests
Checkin and checkout guests
Pass all relevant guest information on to various departments as required
Assist guests with bookings, tours and transfers, build and create guests' itineraries
Ensure that all guest information and rates are correct
Guests' liaison to all outside guests and assist Indochine restaurant when needed
Update guests' profiles on Protel
Report to the manager on duty regarding any related maintenance concerns
Prepare welcome letters and registrations cards

Manage:

Day sheet guests itinerary document
Guests' daily Call log
Calls and guest concerns
Assist reservations with lodge guests' bookings, and messages
Assist Spa, Housekeeping and Indochine when required
Assist with lunch and dinner bookings on Dineplan as required
Do a thorough handover with the Night Auditor & early/late shift Guest Relations
Ensure all transfers are booked, tracked and charged
Required 2 Night audit duties per month
For more information please contact:

**Dorian Hoffman