Sales Supevisor I Durban North - Pro Talent

Pro Talent

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Purpose of the position

Sales Supervisor to drive and lead a team of sales agents, in meeting all required sales targets.
Ensure that sales and targets are maximised whilst ensuring that we adhere to company policy and procedure.

Key Performance Areas

Understanding the department strategy to ensure effective sales/administration
To ensure telemarketers pursue sales by members that are in good standing on their account
To ensure sales are maximised and to minimise cancellations after sales process
To ensure no miss representation in selling of packages
To ensure Debit Orders are filled in correctly before submitting
To ensure contracts are built up timeously
Ensuring all company policies and procedures are adhered to Ensuring that the telemarketers are fully trained at all times Enable team success and the ability to work independently
Listening to telemarketers calls and retrain If necessary and reiterating the focus line "sales", systems and processes
Extracting Stella Nova's and ensuring the telemarketers are on the phone for a minimum of 3 hours daily
Confirming the sale via a button up call and the ability to handle irate and difficult members
Daily, weekly, monthly Audits on the sales, scripts to be formulated and followed
Ensuring monthly performance/absenteeism evaluations done and probationary evaluations done for new staff
Managing and ensuring each telemarketer has met their target, hence meeting your target for your team

Competencies Required