Italian Speaking Customer Service Advisor - Durban, South Africa - RMV Solutions Pty Ltd

Description

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages
• Work on airline reservations systems & handle voice calls in English & Italian including written correspondence.
• Fully paid product and systems training provided.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call centre environment

• Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)
• Located in South Africa preferable
• Permanent residence permit/ South African ID holders only
• Excellent Computer literacy & technical skills
• No criminal record.
• Flexibility to work shifts
• Previous customer service experience preferred

• Full-time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
• Rotational shifts Mondays – Fridays include rotational Saturdays, Sundays & public holidays as operationally required. Working hours may be subject to change depending on client requirements.

• Health insurance benefit (Paid for by the Company)
• Office-based or Remote position available