- Operations Management: Supervise a team to drive effective and efficient outcomes.
- Capability Building: Identify team members' development needs and plan actions to build their capabilities.
- Customer Relationship Management (CRM): Enter customer information into the CRM system and ensure up-to-date data.
- Customer Service: Provide operational support and help achieve targets in areas like productivity and turnaround times.
- Leadership and Direction: Explain the local action plan and motivate team members to achieve business goals.
- Performance Management: Monitor team performance, take corrective action, and contribute to individual performance management.
- Customer Management: Help manage customer relationships using relevant systems.
- Insights and Reporting: Collect and interpret data to create meaningful reports.
- Improvement / Innovation: Identify process shortcomings and address them through established change management programs.
- Operational Compliance: Identify and report non-compliance issues.
- Correspondence: Respond to requests and escalated requests using phone calls or emails.
- Personal Capability Building: Develop own capabilities through training and coaching.
Team Lead: Home Claims Nightshift - Johannesburg - Telesure Investment Holdings Pty

Telesure Investment Holdings Pty Johannesburg
6 days ago

Description
Job Title: Team Lead - Home Claims Nightshift
We are seeking a skilled and experienced Team Lead to manage a team of professionals in our home claims department.
Job Purpose:
To lead, coach, and guide a team to achieve operational results while ensuring individual contributors meet targets.
Key Responsibilities:
Requirements:
General Education Matric (Required)
3+ years Financial Services industry experience within a call centre environment (Essential); STI experience (Essential); 2+ years Claims Experience (Essential); 1+ years experience supervising and directing people (Essential).