Team Lead: Home Claims Nightshift - Johannesburg - Telesure Investment Holdings Pty

    Telesure Investment Holdings Pty
    Telesure Investment Holdings Pty Johannesburg

    6 days ago

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    Description

    Job Title: Team Lead - Home Claims Nightshift

    We are seeking a skilled and experienced Team Lead to manage a team of professionals in our home claims department.

    Job Purpose:

    To lead, coach, and guide a team to achieve operational results while ensuring individual contributors meet targets.

    Key Responsibilities:

    1. Operations Management: Supervise a team to drive effective and efficient outcomes.
    2. Capability Building: Identify team members' development needs and plan actions to build their capabilities.
    3. Customer Relationship Management (CRM): Enter customer information into the CRM system and ensure up-to-date data.
    4. Customer Service: Provide operational support and help achieve targets in areas like productivity and turnaround times.
    5. Leadership and Direction: Explain the local action plan and motivate team members to achieve business goals.
    6. Performance Management: Monitor team performance, take corrective action, and contribute to individual performance management.
    7. Customer Management: Help manage customer relationships using relevant systems.
    8. Insights and Reporting: Collect and interpret data to create meaningful reports.
    9. Improvement / Innovation: Identify process shortcomings and address them through established change management programs.
    10. Operational Compliance: Identify and report non-compliance issues.
    11. Correspondence: Respond to requests and escalated requests using phone calls or emails.
    12. Personal Capability Building: Develop own capabilities through training and coaching.

    Requirements:

    General Education Matric (Required)

    3+ years Financial Services industry experience within a call centre environment (Essential); STI experience (Essential); 2+ years Claims Experience (Essential); 1+ years experience supervising and directing people (Essential).


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