Operations Co-ordinator/manager - Midrand, South Africa - Placements Africa

Placements Africa

Verified Company

Midrand, South Africa

1 week ago

Posted by:

Thabo Mthembu

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OPERATIONS COORDINATOR / MANAGER

BASED IN GAUTENG - Midrand

KEY PERFORMANCE AREAS:

Supply Chain Function:

Manage the receiving and dispatching of all products from suppliers and maintain relating documents.
Ordering of chemicals and related products from supplier base.
Stock control and Forecasting
Month end Stock counts, balancing.
Reporting on stock that is close to expiry and on slow moving stock.
Generating Purchase orders, Goods received notes, purchase notes, quotations.
Handling of supplier queries should they arise with your transaction.
Follow up of Back Orders and communication with client and sales force as to status.
Ensure that sufficient stock is available in the various warehouse.
Manage incoming calls from suppliers.
Manage basic office requirements. (procuring stationary, cleaning items, office equipment.

Logistical Function:

Plan customer deliveries in line with route plan.
Manage the picking of stock and manage the load and dispatch process in line with customer, specific requirements.
Manage the routes and logistics to ensure on time and in full deliveries to clients and minimum cost to Company.
Manage daily trip sheet.

Communication Function:

Quality:

Responsible for administering the Company quality program in accordance with customer and Company requirements.
Determine, establish and enforce, through all operational departments, quality and safety requirements in accordance with Company needs, based on current regulatory guidelines.
Assist with various administrative tasks to complete WIP product labels, product information and all other quality management templates for the Product Portfolio.
Assist with arranging of tests on various products.
Manage database in support of the product portfolio.

Customer Service Functions:

Direct liaison between the sales force, customers, and company supply chain to fill all internal and external customer orders.
Receiving, processing and distribution of all customer orders placed.
Generating customer quotes, sales orders, tax invoices and credit notes.
Handling of customer queries should they arise with your transaction.
Follow up of Back Orders and communication with client and sales force as to Status.
Maintain effective working relationships with sales force to jointly satisfy customer demands.
Provide regular feedback to clients and sales force regarding order fulfilment status.
Manage incoming calls from customers.
Assure all complaints are recorded properly and are closed out upon resolution with the customer.
Maintaining a delivery note register for all manual orders.

Personal Attributes

Presentable with excellent communication and coordinating skills.
Ability to produce accurate results within prescribed deadlines.
Ability to work under pressure and put in longer than standard hours if required.
Ability to work independently but be a team player.
Must enjoy problem solving and trouble shooting.
Ability to deal with multiple issues, tasks and priorities concurrently.
Positive, selfmotivated, "use own initiative" and confident approach to work and colleagues.
Strong administrative and customer service skills with attention to detail, will be essential.

Experience and Qualifications

Grade 12 or equivalent.
5 years + relevant experience within a Supply Chain / Logistics and Warehouse Management environment.
Related Tertiary qualification Supply Chain / Logistics and Warehouse Management
Experience within a Chemical environment would be advantageous.
Strong Freight and Logistics experience would be advantageous.
Fluent in Afrikaans and English (Read, Write and Verbal).
Honest, healthy, and reliable.

Computer Literacy