Hospitality Manager Eastern Cape - HotelJobs

HotelJobs
HotelJobs
Verified Company
Eastern Cape, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Cedar Wood Recruitment is looking for an experienced Hospitality Manager for a group of lodges in the Eastern Cape. R40,000neg.

KEY RESULT AREAS / ESSENTIAL FUNCTIONS

  • Monitor and maintain a high standard of quality throughout the hospitality offering, ensuring an unparalleled guest experience.
  • Address guest complaints professionally and promptly, resolving issues to their utmost satisfaction.
  • Find solutions and train teams with regards to complaints, how to improve the service and how to deal with difficult situations which may arise.
  • Collaborate with the sales and marketing team to identify market trends and contribute to future division goals.
  • Be familiar with the Company operational standards, draft and update relevant SOPs and work closely with the Lodge and Camp Manager to train staff on SOPs and Food and Beverage.
  • Develop and motivate safari experience proposals and ideas and ensure implementation and assessment once approved.
  • As custodian of guest feedback, monitor customer satisfaction for all Company units and work on resolving issues in order to maximise customer satisfaction.
  • Support the Executive Chef / culinary team with a strategy to drive hospitality excellence.
  • Provide regular feedback to all relevant departments on how to improve overall guest experience and maximise profits.
  • Maintain interaction with guests to ensure a professional fivestar guest experience.
  • Ensure and provide flawless, professional, and highclass guest service experiences.
  • Liaise closely with the head guide with regards to activity needs and areas of improvement.
  • Use strong organisational skills with a keen eye for detail.
  • Ensure excellent customer service and conflict resolution abilities, maintaining composure in a fastpaced environment.
  • Have an understanding and the ability to adapt to and respect all cultures
  • Assist where necessary in the operation of camps or lodges as needed.
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Experience and Skills:


  • Minimum of five to seven (57) years of experience in the high end hospitality industry, with a strong understanding of standard practices and procedures.
  • Experience in safari operations or remote locations.
  • Proficiency in English is required, and additional foreign language skills are beneficial.
  • Exceptional problem solving skills ability to communicate operational challenges with recommended solutions.
  • Exceptional Leadership skills with the ability to lead, motivate, and communicate effectively with staff members.
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Personal Attributes:


  • Be humble and kind and through their track record with proven integrity.
  • Passion, knowledge and appreciation of culinary arts, food, dining in luxury hospitality.
  • Adapt, adopt and embed the company culture, vision and mission and then grow with it and with the team.
  • Excellent customer service and conflict resolution abilities, maintaining composure in a fastpaced environment.
  • A passion for luxury hospitality, attention to detail, and a commitment to sustainability
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