Customer Service Coordinator - Vanderbijlpark - beBee Careers

Job title: Admin Clerk

Description

About the Role

This Admin Clerk position is a crucial part of our team, responsible for delivering exceptional customer service and administrative support to our members.

Key Performance Areas

• Provide excellent customer service, answering phone calls and responding to member inquiries in a prompt and professional manner.

  ">

• Maintain a welcoming environment, greeting members and ensuring they have a positive experience upon arrival.

  ">

• Evaluate and resolve member queries efficiently, providing solutions that meet their needs and exceed their expectations.

  ">

• Manage the reception area, maintaining a clean and organized space that reflects positively on our organization.

  ">

• Develop strong relationships with members, colleagues, and other stakeholders through effective communication and interpersonal skills.

  ">

Competencies Required

• A basic understanding of computer systems and software applications.

  ">

• The ability to work flexible hours, including early morning shifts and late evening shifts.

  ">

• High energy levels and a positive attitude, essential for delivering exceptional customer service.

  ">

• Effective communication skills, with the ability to communicate fluently in English and Afrikaans.

  ">

• A reliable mode of transportation, necessary for travel to and from work.

  ">