Debtors and Creditors Clerk - Durban, South Africa - Capgem Training and Development Propriety Limited

Capgem Training and Development Propriety Limited

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Grade 12.
A high degree of accuracy and attention to detail.
Ability to maintain confidentiality and exercise extreme discretion.
Ability to work independently and manage multiple accounts
Prior experience in debt collection or customer service preferred
Ability to work under pressure and handle difficult conversations with debtors
Analytical and problem-solving skills.
Decision-making skills.
Effective verbal and listening communication skills.
Effective written communications skills.
Ability to communicate effectively.
Computer skills, including the ability to operate computerized accounting, spreadsheet and word-processing
programs.
Time management skills.
Accounting qualification would be advantageous.

Upload of debtors and creditors on the relevant programs.
Control trade debtors.
Correctly reconcile and allocate payments.
Investigate and clear all queries arising on the processing of debtors and creditors.
Manage customer accounts and keep track of outstanding debts
Negotiate payment plans with customers who are behind on their payments
Provide exceptional customer service to debtors while adhering to organizational policies and procedures.
Follow up and report on outstanding accounts.
File and maintain documentation on all communications, transactions and payment arrangements associated with
trade debtors.
Provide support to the financial manager.
Other ad-hoc duties.

Assign duties and prepare work schedules for fulltime, parttime and contract workers
Approve return of merchandise
Sell products or services to customers
Solve problems, such as customer complaints and product shortages
Maintain inventory and order merchandise
Prepare reports regarding sales volumes, product supply and human resources
Assist with areas of a company's online sales, such as scheduling workers to fulfil orders for pick up or delivery
Hire, train or arrange training of new sales staff
Conduct employee performance reviews
Address problems with employees, when they arise
Maintain the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
May perform the same duties as workers supervised
May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries