Help Desk Support Specialist - Wes-Kaap - Oasis Crescent

Oasis Crescent Wes-Kaap

1 week ago

Description

Oasis Crescent is a leading Financial Services organization committed to delivering exceptional service to our customers.

Helpdesk Support Officer

We are expanding our IT team and looking for a motivated and customer-focused Helpdesk Support Officer to join our dynamic environment. If you are passionate about IT support and providing outstanding service, we want to hear from you.

Job Description:

As a Helpdesk Support Officer, you will play a crucial role in ensuring that our internal systems and technologies run smoothly.

You will be the first point of contact for all IT-related issues, providing expert advice and troubleshooting solutions to resolve hardware, software, and network-related problems.

Your key responsibilities will include:

Responding promptly to helpdesk tickets and support requests via phone or in-person.
Diagnosing and resolving hardware, software, and network issues for end users.
Providing support for operating systems, applications, and network connectivity.
Maintaining and updating accurate records of issues, resolutions, and service requests.
Assisting with the setup and configuration of new hardware, software, and IT systems.
Providing advice and guidance on IT policies and best practices.
Troubleshooting and resolving technical issues in a timely and efficient manner.
Escalating complex issues to senior technical staff when required.
Supporting and assisting with training for staff on IT tools and systems.

Qualifications and Key Skills:

To be successful in this role, you will need:

A Bachelor's Degree in IT or a related field.
At least 2 years of post-qualification experience in IT support, helpdesk, or a technical support role.
Strong knowledge of Windows operating systems, Microsoft Office suite, and common business applications.
Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint, SharePoint, Teams, OneDrive, Forms, Flow, Power BI, Power Platform, Dynamics) preferred.
Azure certifications or any relevant cloud qualifications advantageous.
Experience with hardware troubleshooting, installations, and maintenance.
An understanding of network protocols and basic networking concepts.
Excellent communication skills and a customer-focused attitude.
Strong problem-solving skills and ability to work under pressure.
Ability to work independently and in a team environment.
Familiarity with ticketing systems and remote support tools.

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service and Information Technology

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