Lead - SD Management - WFM - Johannesburg

Empower the Work: Create facilitate Huddle Sessions to equip staff with fundamental skills and knowledge Impact the bottom line Conduct BQ Remedial training for the folks in nesting Strengthen relationships Establish and maintain communication with clients team members understand ...

A skilled professional with experience in WFM, scheduling, and real-time management is required for this role. · Analyze data to identify trends. · ...

We are looking for a WFM Scheduler to develop and maintain efficient schedules for contact center staff. · ...

Infinity Services Partner Company is looking for a WFM Scheduler to develop and maintain efficient schedules for contact center staff. · ...

+Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, · service delivery, sales performance, · Lead and optimise day-to-day contact centre operatio ...

+We're looking for a Workforce Planner to join our team in Johannesburg. This role is key to balancing staffing levels, cost efficiency, and employee experience across multiple campaigns. · ...

We're looking for a Workforce Planner to join our team in Johannesburg. · ...

Join our dynamic team as a Workforce Manager where you'll drive end-to-end Workforce Management across multiple campaigns ensuring cost efficiency service excellence and sustainable growth. · ...

A strategic leader with a passion for optimizing workforce performance will drive end-to-end Workforce Management across multiple campaigns to ensure cost efficiency service excellence and sustainable growth. · ...

We're looking for a Workforce Planner to join our team in Johannesburg. This role is key to balancing staffing levels, cost efficiency, · and employee experience across multiple campaigns. ...

Analyse and design workforce management data driven designs for customers. · Provide after sales support. Support to the sales team for new deals and demonstrations. · Mentorship and assistance to fellow WFM integration consultants.Design and plan WFM Integration for clients · Un ...

Analyse, design, configure, implement workforce management data driven designs for customers. Provide after sales support to the sales team and assist Project Management department with project approach and planning. · CORE RESPONSIBILITIES: · Constantly learn about UKG integrati ...

Act as single point of contact for project implementations feedback timelines approvals tech requirements Manage staff performance wellbeing recruitment training compliance NewEx Gen onboarding incentives FCR tNPS SLAs Ensure adherence to SLAs response quality fraud mitigation re ...

To ensure that the correct number of people are scheduled at the right time to achieve and maintain a desired service level · Manage costs / expenses within approved budget to achieve cost efficiencies · ...

We are seeking a dynamic and experienced Client Success Team Leader to lead and scale our Client Success Manager (CSM) team.About Us:Quantanite is a top-tier Business Process Outsourcing (BPO) provider... · Key Responsibilities:  · • Lead, coach, support and manage a team of asso ...

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. · ...

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. · Monitor intraday contact centre performance (calls, chats, emails, etc.) in real time using Workforce Management (WFM) tools. · Serve as the primary point of contact fo ...

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway Africa, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish. · Mo ...

+To drive customer service demands through efficient planning · +Produce schedules for agents · Manage costs/expenses within budget · Deliver exceptional customer service · ...

We are growing rapidly and seeking a skilled Senior Workforce Manager to oversee our Workforce teams across Jamaica, · the United States, and South Africa. · Frequent travel required. · ...