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- Respond to customer technical support requests via electronic or telephonic means
- Visit sites locally, nationally, and internationally to:
- Assist with commissioning new systems
- Diagnose faulty equipment
- Troubleshoot other issues
- Collaborate with senior support engineers on their cases
- Provide technical guidance to sales consultants regarding our products and systems
- Troubleshoot faulty equipment
- Investigate warranty claims
- Communicate with factories and suppliers on technical matters
- Contribute to creating technical documentation for new products
- Regularly attend supplier training sessions as designated
- Work closely with other tech support staff nationwide to:
- Improve systems
- Resolve issues by sharing skills
- Document potential serial issues
- Support the R+D department in product specification and development when necessary
- Meet regularly to discuss tech support challenges
- Document activities within the company's CRM
- A minimum of a Matric/NQF4 equivalent qualification, along with one or more of the following:
- Electrical qualification or wireman's license (highly advantageous)
- Technical support experience of at least 1-2 years in electrical/power and critical reserve power environments (e.g., UPS, hybrid inverters)
- Other relevant diploma
- Driver's license and own vehicle
- High level of computer literacy and comfort with basic technical aspects of common operating systems and Microsoft Office
- Strong professional business written and verbal communication skills
- Ability to provide excellent customer service and respond promptly to internal customers' needs
- Excellent time management, organizational, and follow-through skills
- Attention to detail while maintaining a broad perspective
- Ability to respond quickly and accurately to requests
- Creative problem-solving attitude
- Self-motivation to meet and exceed job requirements
Service & Support Engineer - Sandton - Rubicon

2 weeks ago

Description
This role supports senior technicians and engineers in addressing day-to-day technical inquiries within the branch. The goal is to ensure that adequate technical skills are available to support customers in after-sales service.
Key Responsibilities:
Requirements:
Key Attributes:
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IT Support Engineer
JSE Limited- Sandton
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Service & Support Engineer
Rubicon- Sandton
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Field Support Engineer
IOCO- Sandton
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Service & Support Engineer
Rubiconsa- Sandton
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Specialist Support Engineer
Absa Group- Sandton
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Trading Support Engineer
Absa Group- Sandton
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Specialist Support Engineer
Absa Group- Sandton
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Specialist Support Engineer
Absa Group- Sandton
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Specialist Linux Support Engineer
Absa Group- Sandton
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Senior Support Engineer for SAP Technology
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SAMSUNG : Phone Fix Support Engineer
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Electronics / IT Applications Support Engineer Neg to R30 000 ctc package
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Civil and Structural Engineer
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Group Engineering Manager
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Principal Ab Initio Data Engineer 15+yr exp 1301
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Manager: Data and Analytics
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