Reservations Manager - Cape Town, South Africa - HotelJobs

HotelJobs
HotelJobs
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description
**Hospitality and Outdoor

  • New Vacancy
  • Reservations Manager
  • Cape Town**The Reservations Manager assists the Sales and Marketing Manager by overseeing, coordinating and directing the service, operations, logistics and activities of the Reservations Department in order to maximise Occupancy at the highest achievable Rate. Takes responsibility for the smooth and efficient operation of the Reservations Department in conjunction with the Reservationists as their primary operational responsibility. This role works closely with the relevant HOD's to ensure a coordinated effort between Lodges Managers, Sales, Marketing and Reservations to ensure exceptional guest service and product delivery excellence. This position is based in Cape Town and services two properties

Requirements:


  • Minimum of 5 years' experience in overseeing the hospitality reservations operations of a luxury 5star lodge.
  • Degree or equivalent in hospitality/ Revenue management /Financial management
  • Extensive reservations experience
  • Strong leadership and communication skills (Written and oral)
  • Resilient and flexible
  • Must be able to work under pressure.

Key responsibilities:


  • Liaising with central reservations to communicate new rate plans and promotions
  • Liaising with travel agents, the revenue manager and the rooms division manager
  • Assisting the sales team in setting their rates
  • Maintaining the inhouse reservations systems
  • Forecasting revenue streams
  • Responsible for various Production reports and supply to each department concerned.
  • Managing your team effectively
  • Ensure special handling of repeats guest and VIP guest.
  • Supervising of Group Reservations
  • Having knowledge of entire Reservation Procedure.
  • Excellent sales and customer skills able to develop and maintain relationships with clients and increase corporate business

Package on offer

  • Salary dependent on experience
  • Live Out

Starting Date:

ASAP
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