Service Senior Specialist - Johannesburg
Only for registered members Johannesburg, South Africa
1 month ago
* This salary range is an estimation made by beBee
Job Summary
The main purpose of this role is to provide support to both internal and external customers in a professional manner through managing queries received via email or telephone calls for multiple lines of business.
Responsibilities
- Deliver excellent service by proactively seeking out ways to improve processes and procedures to ensure best practice service delivery within the department.
- Provide assistance to colleagues as required and escalation point for more complex queries or disputes.
- Ensure all work is completed to agreed quality standards, timeframes and compliance requirements.
- Resolve queries in accordance with relevant policies, procedures and guidelines, and seek advice when necessary.
Qualifications
- Relevant tertiary level qualification in Business, Communications or similar discipline (desirable).
- Demonstrated experience of at least 2 years in a customer service environment.
- Experience using MS Office applications including Word, Excel, PowerPoint and Outlook.
Job description
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