- At least 5 years of management experience in a call centre environment
- Proficiency in three or more of the 11 official SA languages (preferred)
- Computer literacy, including Microsoft Office Suite
- Knowledge of SAP ERP Systems and CRM platforms (Salesforce advantageous)
- Familiarity with Business Intelligence Platforms and Social media
- BUILDING AND MAINTAINING STRONG RELATIONSHIPS WITH TEAM MEMBERS AND STAKEHOLDERS
- DEVELOPING PERFORMANCE AGREEMENTS FOR DIRECT REPORTS
- MONITORING KEY PERFORMANCE INDICATORS (KPIs) IN REAL-TIME
- COACHING UNDER-PERFORMING TEAM MEMBERS TO ACHIEVE TARGETS
- PERFORMING DAILY MONITORING AND DOCUMENTED COACHING OF CLO'S PERFORMANCE
- IDENTIFYING AND ADDRESSING ROOT CAUSES OF KPI/TARGET SHORTFALLS
- MANAGING THE PERFORMANCE OF DIRECT REPORTS AND PROVIDING REGULAR FEEDBACK
- ENSURING CLEAR COMMUNICATION AND EXPECTATIONS AMONG TEAM MEMBERS
- CONDUCTING MONTHLY PERFORMANCE REVIEWS AND SETTING SMART GOALS
- MOTIVATING AND DEVELOPING TEAM MEMBERS TO ACHIEVE HIGH PERFORMANCES
- Celebrating success and recognizing contributions of all team members
- Assisting in championing continuous improvement initiatives
- Ensuring adherence to company policies and procedures
- Documenting performance-related discussions and maintaining accurate records
- SOLVING PROBLEMS CREATIVE WHILE DEMONSTRATING HIGH-LEVEL INTEGRITY IN LINE WITH CORE VALUES
- ENSURING ACCURATE, VALID & COMPLETE RECORDS AS INPUT TO DISCIPLINARY ENQUIRIES
- MAINTAINING HIGH STANDARDS OF PRODUCT KNOWLEDGE AND ADHERENCE TO DOCUMENTED PROCESSES
- MONITORING AND MANAGING CUSTOMER COMPLAINTS WITHIN THE CRM PLATFORM
- PROVIDING EXCELLENT CUSTOMER SERVICE AND RESOLVING ESCALATED QUERIES IN A TIMELY MANNER
- DRIVING A CUSTOMER-FIRST CULTURE ACROSS THE TEAM
- ENSURING EFFECTIVE IMPLEMENTATION OF CHANGES TO SERVICES AND PROCESSES
- MONITORING AND MANAGING TEAM ABSENCE AND SCHEDULED SHIFTS
- MANAGING BACKORDERS AND PROVIDING TIMEOUS FEEDBACK TO CUSTOMERS ON ORDER DELAYS
-
Media Search Analyst South Africa
5 days ago
TELUS Digital South Africa JohannesburgBasic Information · Location: South Africa · Job Type: Freelance · Work Style: Remote · Description and Requirements · We offer a dynamic work environment that provides flexibility and autonomy. As an iOS user with a passion for music, video, and Apple products, you can set your ...
-
Head, BCB Operations South Africa
1 week ago
Standard Bank of South Africa Limited JohannesburgBusiness Segment: · Business & Commercial Banking · Location: · ZA, GP, Johannesburg, Baker Street 30 · Job Description · We are seeking an experienced professional to develop and optimize the BCB Operations framework in line with strategic priorities. · The successful candidate ...
- Standard Bank of South Africa Limited Johannesburg
Head Technology, Business and Commercial Banking South Africa, Operations · Job Overview: · Business Segment: Business & Commercial Banking · We advise, define, and orchestrate the Business Unit (BU) technology strategy to implement, deliver, and report on end-to-end technology s ...
-
Sales Director South Africa
5 days ago
SecurityGen JohannesburgJob Description: · SecurityGen, a global leader in telecom security, offers an extensive range of products and services designed to safeguard against both existing and emerging threats in the telecommunications sector. Our commitment to excellence ensures that mobile network oper ...
-
Head of Branch – South Africa
4 days ago
NEOSUN Energy JohannesburgJob Description: · As a rapidly growing forward-thinking solar energy company, NEOSUN is expanding our business into the South African region, establishing a branch and seeking a multi-faceted solar marketer – Head of Branch to lead all operations. The successful candidate will b ...
-
It Executive Johannesburg, South Africa
1 week ago
Quadrant Systems cc JohannesburgPurpose of the role · The IT Platform Owner oversees the development and improvement of our IT platform. This person provides expertise and ensures the integrity and sustainability of the platform, encompassing all its applications from inception to market optimization. · Key Res ...
-
Head Johannesburg, South Africa
1 week ago
The Skills Mine JohannesburgJob Overview · The Role is based in the Media and Music Industry. · Requirements: · A minimum of 5 years of experience in a Managerial role within a Media Company (TV, Radio etc.) · Fluency in English and Afrikaans; French will be an advantage but not a prerequisite. · Responsibi ...
-
Legal & Compliance Officer (South Africa)
1 week ago
Prax Group JohannesburgLegal and Compliance Officer (South Africa) · We are seeking a skilled Legal and Compliance Officer to assist Prax South Africa Proprietary Ltd in ensuring compliance with all statutory obligations related to its manufacturing and trading activities in Southern Africa, which incl ...
-
Legal & Compliance Officer (South Africa)
1 week ago
Prax Group JohannesburgJob Description: · PRAX SA is a newly formed entity in South Africa, requiring a Legal & Compliance Officer to ensure compliance with statutory obligations related to its manufacturing and trading activities in Southern Africa. · Key Responsibilities: · Legal: Oversee legal and r ...
- SA Metal Group Johannesburg
About Us · SA Metal Group (Pty) Ltd has a rich history of 105 years in South Africa, making it the country's oldest and largest metal recycling company. · We purchase and process various forms of ferrous and non-ferrous metals from industrial enterprises, scrap metal dealers, and ...
-
Customer Care Manager, South Africa
1 week ago
Boston Scientific Gruppe JohannesburgDiversity, Innovation, Caring and Global Collaboration · We offer the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. · Customer Care Manager, South Africa · ...
-
Customer Care Manager, South Africa
1 week ago
Boston Scientific JohannesburgCustomer Care Manager, South Africa · The Customer Care Manager plays a vital role in delivering exceptional customer service to both external customers and internal stakeholders by leading the Customer Care Team responsible for order-to-cash processes. · Key Responsibilities and ...
-
Lead For South Africa Executive Director
1 day ago
Lead For Ghana JohannesburgChief Executive Officer · We are seeking a seasoned, forward-thinking leader to serve as our Chief Executive Officer (CEO). · About the Role · Collaborate with our Advisory Board of Directors to set the organization's vision and strategy. · Lead and manage leaders across various ...
- Profession Hub Johannesburg
Forwarding and Clearing Compliance Manager · Our client seeks a Forwarding and Clearing Compliance Manager to lead their operations in Johannesburg East. · About the Role: · The Forwarding and Clearing Compliance Manager will provide strategic direction, leadership, and coordinat ...
-
Hvac Supervisor Johannesburg, South Africa
1 week ago
Staff Unlimited JohannesburgHVAC Supervisor · Our client seeks an experienced HVAC Supervisor, based in Johannesburg. · The successful candidate will oversee the installation, maintenance, and repair of HVAC systems for clients. You will also manage a team of HVAC Technicians and ensure that all projects ar ...
- Unique Personnel (Pty) Ltd Johannesburg
Permanent - Buyer · The primary goal of this position is to oversee projects and production. · Responsible for sourcing materials and parts crucial to production continuation. · Maintains up-to-date production control sheets, ensuring all items are procured according to drawing s ...
-
Office Coordinator Alrode, South Africa
1 week ago
Professional Recruitment Partners JohannesburgJob Title · We are seeking an experienced Marketing professional to join our team in Alberton. · The ideal candidate will have 3-5 years of experience in Marketing, with a strong proficiency in Photoshop. · Responsibilities will include providing personal assistance to Group Mana ...
- Abantu Staffing Solutions Johannesburg
Job Title · We are seeking a highly skilled Export Administrator to join our team at {company}. The ideal candidate will possess excellent organizational and communication skills, with the ability to work efficiently in a fast-paced environment. · Key Responsibilities · Process q ...
-
Analyst Developer Johannesburg, South Africa
1 week ago
Deka Minas Pty Ltd T/A Deka Minas JohannesburgJob Description · Purpose and Responsibilities · Design, develop, test, and implement Board application solutions, including changes to the BOARD application in support of company initiatives and change requests. · Create and maintain automation and integration solutions with Boa ...
- Quadrant Systems cc Johannesburg
Job Overview · The Personal Loans Product area is responsible for all loan products to customers. This role is within the Operations team, focusing on system and process enhancements to optimize customer and colleague experience. · A key project objective is to automate processes ...
-
C# Engineer Johannesburg, South Africa
1 week ago
The Skills Mine JohannesburgSoftware Development Specialist Role · We are seeking a skilled Software Development Specialist to contribute to various software projects and uphold high-quality coding and project management standards. · Key Responsibilities: · Participate in code reviews tailored to each proje ...
Call Centre Manager Johannesburg, South Africa - Abantu Staffing Solutions

Description
Job Title: Call Centre Manager
Genpact South Africa Proprietary Limited is seeking a highly skilled and experienced professional to lead our call centre operations.
The ideal candidate will possess:
Responsibilities:
The successful candidate will be responsible for:
-
Media Search Analyst South Africa
TELUS Digital South Africa- Johannesburg
-
Head, BCB Operations South Africa
Standard Bank of South Africa Limited- Johannesburg
-
Head Technology, Business and Commercial Banking South Africa, Operations
Standard Bank of South Africa Limited- Johannesburg
-
Sales Director South Africa
SecurityGen- Johannesburg
-
Head of Branch – South Africa
NEOSUN Energy- Johannesburg
-
It Executive Johannesburg, South Africa
Quadrant Systems cc- Johannesburg
-
Head Johannesburg, South Africa
The Skills Mine- Johannesburg
-
Legal & Compliance Officer (South Africa)
Prax Group- Johannesburg
-
Legal & Compliance Officer (South Africa)
Prax Group- Johannesburg
-
Buying Administrator Johannesburg, South Africa
SA Metal Group- Johannesburg
-
Customer Care Manager, South Africa
Boston Scientific Gruppe- Johannesburg
-
Customer Care Manager, South Africa
Boston Scientific- Johannesburg
-
Lead For South Africa Executive Director
Lead For Ghana- Johannesburg
-
Compliance Manager Johannesburg, South Africa
Profession Hub- Johannesburg
-
Hvac Supervisor Johannesburg, South Africa
Staff Unlimited- Johannesburg
-
Permanent - Buyer - Johannesburg - South Africa
Unique Personnel (Pty) Ltd- Johannesburg
-
Office Coordinator Alrode, South Africa
Professional Recruitment Partners- Johannesburg
-
Exports Coordinator Elandsfontein, South Africa
Abantu Staffing Solutions- Johannesburg
-
Analyst Developer Johannesburg, South Africa
Deka Minas Pty Ltd T/A Deka Minas- Johannesburg
-
Operations Specialist Johannesburg, South Africa
Quadrant Systems cc- Johannesburg
-
C# Engineer Johannesburg, South Africa
The Skills Mine- Johannesburg