Groups & Groups Series Consultant - German - Gauteng, Johannesburg, South Africa - Tourvest Destination Management

    Tourvest Destination Management
    Tourvest Destination Management Gauteng, Johannesburg, South Africa

    2 weeks ago

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    Full time
    Description

    Tourvest Destination Management's job vacancy, Career and Recruitment

    Job title : Groups & Groups Series Consultant – German jobs in Gauteng

    Job Location : Gauteng, Johannesburg

    Deadline : May 16, 2024

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    Description

    Responsibilities

  • Assess client needs in terms of special interests, special needs, and affordability/budget
  • Quoting of all services requested by clients within the required turnaround time
  • Reservations of all services requested by clients
  • Acknowledge receipt of written requests received from agents
  • Respond to written requests and provide written confirmations
  • Opening of client files according to TDM standards
  • Loading reservations on Tourplan
  • Ensure confirmation of services with suppliers
  • Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
  • Arrange Meet and Greets as required
  • Documentation Management of all Reservations:
  • Itinerary planning and layout
  • Compile travel packs for clients
  • Vouchers
  • Rooming lists
  • Filing

  • Ensure that clients invoiced for all services and invoices provided to clients timeously
  • Manage payments and Account queries
  • Book tour guides services as required
  • Ensure that the best rates are always negotiated and secured with the preferred supplier

    Qualifications and Expertise
  • Matric / Grade 12
  • Travel & Tourism qualification would be preferable

    EXPERIENCE
  • 3 years work experience dealing with groups & group series within the tourism industry

    Competency
  • Fluent in written and spoken German
  • Understanding complex and detailed costing and itineraries for groups
  • Tourplan knowledge and execution would be preferable
  • Knowledge of Group booking, quotations, and costings
  • Ability to negotiate with suppliers for availability and rates
  • Knowledge of customers' needs and products
  • Excellent South African and Regional geographic knowledge
  • Strong product knowledge
  • Strong logistical knowledge

    *Customer Service jobs in south africa
    *Groups & Groups Series Consultant – German in Johannesburg