Call Centre Interns - East Rand, South Africa - Unique Personnel
Description
Job Number
- 72394
Job Type
- Permanent
Job Title
- Call Centre Interns
Computer Skills
- Communication,Confidence,Fast learner
Industry
- Computer
- IT
City
- Ekurhuleni (East Rand)
Province
- Gauteng
- Assist customers with inquiries, product information, and issue resolution via telephone and other communication channels.
- Provide excellent customer service while maintaining a positive and professional attitude.
- Handle incoming calls and make outbound calls as required.
- Follow call scripts and guidelines to ensure consistent and accurate communication
- Accurately and efficiently enter customer information and interactions into the system.
- Maintain detailed and organized records of customer interactions.
- Collaborate with team members and supervisors to resolve complex customer issues.
- Escalate unresolved issues to appropriate channels.
- Ensure clear and concise communication with customers and team members.
- Engage in ongoing learning opportunities provided during the internship.
Inherent Requirements - High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Basic computer skills
- Eagerness to learn and adapt in a fastpaced environment.
What Qualification
Minimum Qualification
- Any
Status
- Available
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