Client Relationshop Manager - Wellington, South Africa - MOSAIC COMMUNITY DEVELOPMENTS NPC

Description

Description:

· Client Relationship Management:

o Develop and maintain positive relationships with clients through regular communication, meetings, and follow-ups.

o Act as the primary point of contact for customer inquiries, concerns, and requests, ensuring prompt and satisfactory resolution.

· Client Onboarding:

o Provide the client with onboarding documentation, including contracts, service agreements, and any necessary forms.

o Clearly outline terms and conditions, as well as expectations regarding deliverables and timelines.

o Offer training sessions or educational resources to familiarize the client with your products/services.

o Provide guidance on how to utilize your offerings effectively to achieve their desired outcomes.

· Client Coaching: building trust and rapport, clarifying goals, assessing the current situation, identifying obstacles, and developing actionable plans.

· Client Support

· Collaboration with Various Departments

· Product Knowledge

Requirements:

· Excellent communication and interpersonal skills.

· Technical proficiency and the ability to understand product features and benefits.

· Passion for delivering exceptional customer care.

· Problem-solving skills and adaptability.

· Prior experience in customer care and - management is required.

· Prior knowledge of the NGO-landscape would be advantageous.

Benefits:

· Competitive salary.

· A hybrid work model, allowing you to work both in the office and remotely.

· Opportunities for professional development and growth.

· A supportive and inclusive work environment.