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    • Technical Specialist - Cape Town - DataFin

    DataFin
    DataFin Cape Town

    2 weeks ago

    Datafin background
    Description

    Job Overview:

    The Technical Specialist role is a critical position at our company, requiring a strong technical expertise and exceptional interpersonal skills. As a key member of our team, you will be responsible for designing technical solutions, troubleshooting technical issues, and providing prompt customer feedback.

    Key Responsibilities:

    • Architect, design, and deploy cloud-based solutions to meet customer needs.
    • Maintain the future roadmap of solution upgrades to ensure continuous improvement.
    • Provide detailed client systems and solutions training to ensure seamless adoption.
    • Conduct business process and systems analytics to identify areas for improvement.
    • Collaborate with the Projects department to ensure accurate project delivery on time and within budget.

    Requirements:

    • A minimum of 6 years of experience in 1st and 2nd Line Support and Customer Service.
    • Proficiency in WAN/LAN/system monitoring tools like Zabbix.
    • Solid networking and diagnostic abilities.
    • Comprehensive knowledge in cloud technologies, API comprehension, network design, configuration, Linux Administration, and VoIP products.

    Essential Attributes:

    • Analytical mindset.
    • Lifelong learning attitude.
    • Excellent communication and teamwork skills.

    Critical Skills:

    • Cloud Technologies (AWS/Google).
    • API comprehension.
    • Network design and configuration.
    • Linux Administration.
    • VoIP products.
    • Troubleshooting.
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