- Order Management: Provide centralized point of contact regarding customer orders. Daily interface with sales team regarding new orders changes to existing orders cancellation requests delivery dates Monitor order book paying particular attention to any peculiarities Liaise credit controllers
Customer Service Team Lead - brits, Gauteng - Complement Recruitment
Description
Job Description:
The purpose of this position is to lead and develop customer service agents and transport planners in the region.
Key Responsibilities include leading team members to monitor and evaluate performance to enhance individual results in line with departmental KPIs; supporting team with product and process training; building positive relationships with customers and transporters; ensuring excellent customer service according to company standards within applicable legislation.