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    • Desktop Support Technician - Johannesburg - Terra Firma

    Terra Firma
    Terra Firma Johannesburg

    2 weeks ago

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    Description

    Job Description

    We are a leading player in the renewable energy sector, delivering innovative solutions to combat climate change. Our team is focused on providing solutions to Commercial and Industrial (C&I) customers across Southern Africa, including rooftop, carport, ground mount, and wheeled solar projects.

    We maintain our status as the leading C&I Independent Power Producer (IPP) and are seeking an experienced Desktop Support Technician to join our team.

    About the Role

    This role will be responsible for providing IT technical support, advice, and guidance for all internal users. The successful candidate will analyze, evaluate, and troubleshoot network and general IT issues.

    Key Responsibilities

    • Provide on-site technical support for desktop computers, laptops, printers, and other IT peripherals.
    • Troubleshoot and resolve hardware, software, and network-related issues.
    • Install, configure, and update operating systems and software applications on workstations as per company standards and requirements.
    • Support end-users with system and application queries, ensuring quick and efficient resolution.

    Requirements

    1. A+
    2. N+
    3. Microsoft Certification
    4. IT Diploma / Degree advantageous

    Experience Required

    1. Minimum 2 years' experience as a Desktop Technician
    2. Basic ITIL or Service Management understanding
    3. General desktop support knowledge and strong technical abilities
    4. General network and network device fault finding.

    Working Conditions

    This is a full-time position requiring regular working hours with occasional overtime as required by the business.

    Seniority Level

    Associate

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