Team Manager Client Services Wimi Dd - Sandton, South Africa - Absa Bank Limited

Absa Bank Limited

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Bring your possibility to life Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans.

Accountable for management in terms of:
people, process, applied technology, budget.

Job Description:

People Management:
Manage team according to best practice people management practices to ensure high standard of performance |

Business Management:
Conduct basic statistical analysis to track performance variances and determine the root causes of errors. Make recommendations for productivity or process enhancements to process owners.

| Risk and Compliance:

Monitor team member and client interaction to ensure all regulatory requirements are adhered to.

Ensure supervisor controls are conducted in a manner that is aligned with all applicable laws (FICA, FAIS), regulations, group policies and procedures.

| Stakeholder Management:

Build and maintain relationships with stakeholders regularly. Monitor Service Level Agreements and management non-adherence with stakeholders.

Ensure correct and accurate invoicing to 3rd party stakeholders | Reporting:

Conduct daily analysis to track and report client service performance variances, analyse and then identify trends and areas of improvement required.

Develop and implement the necessary action plan to address the gaps identified.

| Review client service performance:

Manage the implementation of customer/client service delivery initiatives in line with the client strategy | : |:
Education

Bachelor's Degrees and Advanced Diplomas:
Business, Commerce and Management Studies (required)