team leader - Randburg - iSON Xperiences

    iSON Xperiences
    iSON Xperiences Randburg

    5 days ago

    iSON Xperiences background
    Description

    Job Title: Team Leader - Saves/New Acquisition

    Key Role Summary:

    The successful Team Leader will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer service.

    Responsibilities and Expectations:

    • Lead and manage a team of Saves/New Acquisition agents to achieve sales and retention goals
    • Develop strategic initiatives to enhance customer retention and acquisition rates
    • Maintain high-performing teams by monitoring performance, providing coaching, and addressing training needs
    • Collaborate with internal stakeholders to ensure seamless communication and alignment
    • Pursue process improvements to elevate customer experience and team efficiency

    Requirements:

    • At least 3 years of experience in sales, customer-facing roles, or telesales, with at least 1 year in a leadership position
    • Proven ability to lead high-performing teams and meet sales targets
    • Exceptional leadership, communication, and coaching skills
    • In-depth understanding of the telecommunications industry
    • Strong analytical and decision-making capabilities
    • Experience in performance management and process improvement

    Minumum Requirements:

    The ideal candidate must have:

    Excellent Leadership Skills

    With the ability to drive results through effective team management and strategy implementation.

    Strong Communication and Coaching Skills

    To maintain open dialogue with team members, provide constructive feedback, and empower them to excel.

    Strategic Thinking and Analytical Abilities

    To analyze data, identify areas for improvement, and make informed decisions that drive business growth.


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