National Key Account Manager - Johannesburg, South Africa - Salesworx

Description

Emergency Care - Territory: National

• Responsible for the sales and key account management of the Stryker Emergency Care range of products, including maintaining and growing existing business and expanding of sales within the assigned territory.
  
• Scheduling and attending appointments with existing and potential customers; and sub-distributors.
  
• Demonstration of products to Clinical personnel.
  
• Achieving Sales Targets.
  
• Responsible for networking with and development of relationships with new customers and managing existing customers.
  
• Requesting and following up on quotations.
  
• General Administration associated with the position.
  
• Assisting and supporting technical services where needed.
  
• All activities to be recorded on Force Manager CRM.
  

Marketing Responsibilities:

• Responsible for workshops and various conferences as needed.
  
• Achieving and managing Sales budgeting per territory for the SBU.
  
• Effective implementation of tactical and strategic plan.
  
• Effective marketing activities, including congresses and customer workshops and educational events.
  
• Daily calls to customers and new prospects.
  
• Effective promotion of all products offered in this portfolio.
  
• Sales Knowledge to allow for effective selling of product features and benefits.
  
• Evaluation, analyses and report on Competitors' products, drive strategies and driving appropriate business responses.
  

Customer Relations Responsibilities:

• In your product and marketing capacity establish a network with the stakeholders and Key Opinion Leaders.
  
• Build and maintain strong relations with all stakeholders, including customers, payers, government and employees in representing our full line of products and services.
  
• Attending to appointments with Customers and prospects.
  
• Gather customer requirements to ensure customer satisfaction.
  
• Assist when needed with Successful congresses and training workshops.
  
• Assist with Identifying the correct customers to attend product training to ensure an ROI.
  
• Manage relationships with all customers, prospects and key opinions leaders where needed.
  
• Maintain good relations and communication with internal customers i.e., Customer Services, Finance Department, Logistics and Management.
  
• Utilising customer profiling and mapping tools to grow product families according to customer need but in line with our business strategy and focus on products.
  
  

Sales Reports and Administration Responsibilities:

• Achieve monthly and quarterly sales budgets for the SBU.
  
• Achieve annual sales budgets per SBU.
  
• Assist where need to attend to Daily Ariba/Trade world, tender input and quote requests.
  
• Expense claims handed in on time as per the schedule received from Finance with correct cost allocations.
  
• Monthly reports to the Business Unit Manager submitted before 5th of the month.
  
• Weekly call reports and Weekly call planners to be recorder on Force Manager and to be sent to the Business Unit Manager.
  
• Compliance to regulatory SOP's, SA Regulations and Code of Business Ethics.
  
• Maintain the Company's ethical position.
  
• Effectively communicate and manage Company business conduct policies.
  

Training Responsibilities:

• Maintain a high level of motivation to ensure marketing function is well implemented.
  
• Preparation and conducting of presentations at Sales Consultants'- and management-meetings.
  
• Assist with product queries and/or technical/clinical application information.
  
• Identify and implement educational events for customers to achieve growth.
  
• Train new customers on the range of products as set out by your manager.
  
• Assist with Identifying workshops and educational events that will deliver a ROI and result in product growth.
  
• Participate in company business and sales meetings and provide input to management.
  
• Attend and assist when needed for planning of all congresses identified.
  

Reporting Responsibilities:

• Adhere to credit policies and procedures of the group.
  
• Maintain all administrative responsibilities associated with this position, monthly reporting on marketing activities.
  
• Ensure all product and marketing activities comply with legal and ethical standards.
  
• Managing all company expenses within the marketing budget provided.
  
• Adhere to any legal or medical requirements and inform management of changed requirements.
  
• Submit monthly report to senior management and record all activities on Force Manager CRM.
  

Stock Management Responsibilities:

• Assist with Stock rotation and slow-moving identification and returns.
  
• Assist with input from the field on stock ordering and give feedback on stock requirements from the field.
  
• Management of demo equipment allocated to customers.
  
• Management of boot stock allocated to yourself and rotation of stock when needed to reduce unnecessary expiration of products.
  
• Give effective feedback to Management on Consignment stock.
  
  

Requirements

Qualifications

• Grade 12 (NSC) is a minimum requirement
  
• A relevant degree or diploma is an advantage
  
• Project management and Sales experience an advantage
  
• Any medical-management or -marketing qualification would be a definite advantage
  
• Qualified Paramedic is a must for this role (alternatively, extensive experience with EMS)
  
• Previous Sales, Project management or similar role an advantage
  
• Previous Key Account Management experience needed;
  
• Knowledge of the target group of customers such as hospital groups and ambulance builders.
  
• Clinical and product knowledge will be a definite advantage;
  
• Existing relationships with customer base will be a definite advantage;
  
• Computer literacy and proficiency on MS Office, specifically Excel (level 2 at least) and MS Word is a requirement for this position;
  

Skills/Competencies

• Advanced planning and organizational skills
  
• Excellent written & verbal communication skills
  
• Excellent interpersonal skills
  
• Negotiation skills
  
• Project management skills
  
• Knowledge of marketing analysis, practices, strategies, planning
  
• Strong analytical, organizational and decision-making skills
  
• Strong understanding of business and financial drivers
  
• Strong influencing skills to present new ideas promoting collaboration and generate buy-in
  
• Ability to work independently and as a team member, while using discretion in decision-making and sound judgment in problem solving
  
• Demonstrated follow-through, initiative, attention to detail and drive for continuous improvement
  
• High level of energy and stress tolerance required
  
• Ability to work well under pressure and maintain a positive, enthusiastic attitude
  
• High level of motivation and vision and results orientated
  
• Ability to work effectively in a team environment and build strong working relationships
  
• Ability to work in a fast-paced environment and meet deadlines
  
• Time management to be efficient
  
• Work Ethics
  
• Ability to travel extensively in the country and when needed to travel abroad
  
• Knowledge of the sales process that supports marketing activities, with the ability to understand & interpret customer needs using fact-finding to identify sales opportunities
  
• Proficient in Microsoft Office – especially Excel at an advanced level and PowerPoint and Outlook
  
• Integrity, responsive, high commitment
  
• Desire to win with a drive on results
  
• Strong leadership skills, a leader whose personal and professional behavior is aligned to the Group values.
  

Additional Requirements

• Preference will be given to a candidate residing in Gauteng.
  

This position will report to the Business Unit Manager.

Benefits

Salary: R R65 000 per month (CTC)
Includes: Travel Allowance, Pension, Medical Aid. In addition our client will supply a laptop, iPad, Fuel Card and they reimburse Cell Phone (R969) and Data (up to R100pm.)