Technical Account Manager - Somerset West, South Africa - Carlysle Human Capital

Carlysle Human Capital

Verified Company

Somerset West, South Africa

23 hours ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Provide timeous technical support to customers in your designated region in order to optimise their uptime usability of the solution and build their skill and knowledge of all current and future features that the company offer.

Manage the companys relationship with the customers allocated to you with the absolute objective of customer retention through service excellence.
Retention and revenue growth by continuing to promote value added solutions to meet customer needs as well as other initiatives to increase stickiness will be the principles underlying performance measurement of this role.
Understand the customers business needs ensuring that the solutions deployed deliver on their expectations.
In conjunction with the D&R Account Manager develop sound account strategies that clearly outlines business goals, action plans & objectives to retain, grow share of wallet and secure lasting customer relationships.
Provide effective product training to both external customers and internal staff.
Maintain an innovative and dynamic approach to the training process in order to enhance the learning experience e.g. through the assimilation of real case studies etc.
Provide presales support to the external sales team as and when requested by Sales management.
Provide developers with customer and market feedback to help identify potential new features or products.
Document ideas through the CNS process

Education:
Minimum Requirements
Preferably an IT Diploma or similar technical qualification

Job Experience & Skills Required:

5 to 8 years business tobusiness experience in a clientfacing technical support services role.
Relevant SaaS experience and IT proficiency
Advanced customer service and technical support ability
A high level of professionalism
Ability to multitask, strong attention to detail and selfmotivation.
Solid technical background with hands on experience
An ability to grasp customers needs and suggest timely solutions

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