General Manager Multi Outlet Property - Midlands, South Africa - HotelJobs
Description
Operations Manager needed for hotel in the Midlands-KZNLocation:
Midlands, KZN
Salary Range:
R R25000 Neg
A well establish Mulit outlte property in Midlands is searching for a GM
Key Responsibilities:
- Oversee daily operations to ensure a consistently high standard of guest service and maximise profitability across all outlets.
- Plan and direct key operations including quality, standards, cleanliness, and guest satisfaction.
- Foster a culture of excellence in guest care, promoting a warm welcome and exceeding expectations.
- Collaborate with all Heads of Departments (HODs) for smooth daytoday operations.
- Conduct regular meetings with HODs to discuss operational matters, performance targets, and guest feedback.
- Ensure the consistent implementation and review of SOPs across all departments.
- Handle daytoday queries, complaints, and problems arising in the hotel.
- Drive financial opportunities and create a proactive upselling environment.
- Conduct Duty Management shifts, fire walks, and Health & Safety audits.
- Promote positive employee relations and regular team communication.
- Inspect departments for service delivery, cleanliness, presentation, and staff grooming.
- Ensure Health and Safety compliance for all hotel premises.
Qualifications:
- Minimum requirement: Diploma in Hospitality Management; a degree in a related field would be beneficial.
- Minimum of 5 years experience in a managerial role within the hospitality industry.
Skills:
- Strong commercial awareness, relationshipbuilding, and problemsolving skills.
- Excellent organizational, multitasking, and leadership abilities.
- Outstanding communication and interpersonal skills.
- Proficiency in management software and Microsoft Office Suite.
Working Hours:
- Working hours are based on the hospitality industry norm.
Application Process:
- Please send your CV along with a head and shoulder photograph
Additional Information:
- Details regarding benefits, career development opportunities, and company culture will be discussed during the interview process.
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