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- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Order Management: Manage customer orders, including processing, tracking, and resolving any issues that may arise.
- Communication: Communicate effectively with customers, both verbally and in writing, to ensure their needs are met.
- Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.
- Team Collaboration: Work closely with internal teams, including sales, marketing, and operations, to ensure seamless customer service.
- Continuous Improvement: Identify areas for improvement and implement changes to enhance customer satisfaction and experience.
- Experience: Minimum 7-8 years of customer service experience in a multi-national and industrial sales environment.
- Education: Grade 12 as a minimum, with a formal qualification in a relevant field advantageous.
- Skills: Strong knowledge of customer service principles and practices, IT systems, and Power BI.
- Language: Fluent in English (en-US).
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Environment: A collaborative and dynamic work environment.
Senior Customer Service Representative - Boksburg, South Africa - Elchemie
Description
Job Description
Elchemie is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.