Hospitality Manager - Southern Suburbs, South Africa - M3 Human Capital Management

M3 Human Capital Management
M3 Human Capital Management
Verified Company
Southern Suburbs, South Africa

3 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Hospitality Manager (Wine industry):Closing Date : **
Closed : No

Description:


Our client, a wine farm situated in the Southern Suburbs (Cape Town), has a position available for an experienced and reliable Hospitality Manager with strong leadership capabilities and a passion for hospitality within the wine industry.

This position is suited to a driven individual with a service excellence mindset that can set and implement high standards for service-delivery, whilst transferring skills and knowledge to the front of house team.


Duties:
Hospitality

  • Overseeing floor managers & provide training to all Tasting Room staff;
  • Assisting PR & Events Coordinator in arranging functions tasting room, meetings, staff functions and marketing functions;
  • Managing & providing exceptional customer service.

Duties:
Administration

  • Conducting opening and closing duties of all Tasting Rooms and stores;
  • Managing front of house staff (including monthly rosters, overtime approvals, disciplinary action, recruitment, etc.);
  • Handling online reviews and customer complaints;
  • Evaluating service and offering to create and adapt plans for improvements;
  • Overseeing orders for front of house stock (e.g. retail, water, packaging, etc.) in line with budget;
  • Ensuring stock control and reconciliation of storerooms;
  • Setting monthly sales targets & creating sales strategy in collaboration with the Sales & Marketing Manager;
  • Preparing and presenting monthly sales and operation reports;
  • Executing business objectives.

Minimum Requirements:

  • Matric;
  • At least 35 years' experience in a similar role in the hospitality industry managing large sales/service teams;
  • Fully bilingual (English & Afrikaans);
  • Valid driver's license and own reliable transport;
  • Willingness to work hours as per industry requirements.

Advantageous:

  • Tertiary qualification/practical training in Hospitality or similar field.

Commencement data:
As soon as possible

For general enquiries, contact our team at M3 Human Capital Management on

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