Inbound Operations Coordinator - Cape Town, South Africa - takealot

    takealot
    takealot Cape Town, South Africa

    2 weeks ago

    takealot background
    Description

    , a leading South African online retailer, is looking for a highly talented Inbound Operations Coordinator to join our team in Cape Town.

    We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

    Your responsibilities will include:

  • Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.
  • Supporting the customer service & buying teams in resolving:
  • Customer order queries;
  • Complaints and associated resolution, including root cause analysis;
  • Supplier delivery issues & queries.
  • Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.
  • Management of all assigned Inbound queries
  • Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date
  • Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.
  • Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.

    • Attributes:

  • Solutions-oriented, can-do attitude; self-motivated
  • Strong organisational & prioritisation skills
  • Attention to detail
  • Excellent communication skills, both written and spoken
  • Ability to interact with internal & external stakeholders at all levels
  • Comfortable with change and excellent team player
  • Comfortable with learning and adapting to new systems

    • Qualifications:

  • Matric
  • 3 years relevant industry experience
  • Competency in MS Office packages
  • Relevant tertiary qualifications a plus

    • The Environment :

  • employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, its all in the execution after all.
  • We love what we do and what we are creating.

    • We seek to Employ an Extra Ordinary Mind who:

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial , thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY and is HARDWORKING