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  • Cloud Support Engineer - Cape Town - Amazon

    Amazon
    Amazon Cape Town

    3 weeks ago

    Amazon background
    Accounting / Finance
    Description

    About Us

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

    As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

    We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.

    What You Can Expect From A Life At AWS

    1. You will learn and use new technologies every day.
    2. You will apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
    3. You will interact with leading engineers around the world.
    4. You will partner with Amazon Web Services teams to help reproduce and resolve customer issues.
    5. You will leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
    6. You will drive customer communication during critical events.
    7. You will drive projects that improve support-related processes and our customers' technical support experience.
    8. You will write tutorials, how-to videos, and other technical articles for the developer community.
    9. You will work on critical, highly complex customer problems that may span multiple AWS services.

    Why AWS Support?

    Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.

    Career Development: We promote advancement opportunities across the organization to help you meet your career goals.

    Training: We have training programs to help you develop the skills required to be successful in your role.

    Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events. As we operate on a follow-the-sun model, you may be required to work a staggered week; either Sun-Thu or Tue-Sat (no on-call).

    This role supports and focuses on our Networking services such as Elastic Load Balancing, Auto Scaling, Cloud Watch, Route 53, VPC (Virtual Private Cloud). Our support engineers are also the


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