Talent Pool: Billing Clerk MMH251121-2 - Centurion, Gauteng
8 hours ago
Job description
Role Purpose
The successful incumbent will be responsible for providing administrative services for the billing process to ensure accurate and timeous billing and collections.
Requirements
QUALIFICATIONS
- Matric Certificate/ Grade 12 Qualification (Essential).
- Bookkeeping Short Course/ Diploma (Desirable).
Experience
- 1-2 years of billing and accounting experience.
- Previous experience as a billing clerk or in a similar role.
KNOWLEDGE
- Accounting software.
- Microsoft office suite and Oracle systems.
- Accounting standards and relevant legal regulations.
- Basic understanding of clerical and administrative procedures.
Duties and Responsibilities
INTERNAL PROCESS
- Review billing information and create and issue invoices to clients or members.
- Conduct reconciliations to ensure payments and billing process is up to date.
- Process refund or credit memos where required.
- Preparing account statements for clients or members.
- Follow up on outstanding payments to ensure funds are collected.
- Address and resolve customer queries related to billing.
- Monitor payments and prepare monthly billing reports.
- Assisting the accounting department with the preparation of financial reports.
- Updating accounting records with issued invoices, processed payments, new balances, and customer contact information.
CLIENT SERVICES
- Investigate client queries within the agreed service level and ensure that client receives timeous feedback and escalate client queries to the relevant department or stakeholder.
- Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate services.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Through honesty, trust and respect provide authoritative, expertise and advice to clients and stakeholders.
- Proactively build and maintain client relationships by presenting our innovative and trustworthy product offerings through professional and credible Financial Advisory services.
- Deliver on service level agreements and made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers , clients and stakeholders
- Positively influence and participate in change initiatives
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Take ownership for driving career development
- Effectively manage time and ensure optimal productivity
- Ensure technical product and legislative knowledge is always current in order to propose the most relevant and innovative client solutions and comply with governance requirements
- Be self-confident, self-motivated and relentlessly pursue targets and goals.
FINANCE
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
- Prepare, interpret and present client financial performance and other relevant information so enhance client understanding and facilitate decision-making.
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