Manager: Unbranded Channel - Polokwane - Vodafone

Description

Job Description:

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We're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose/Business Unit:

The purpose of this role is to implement the CBU Sales and Distribution strategy in conjunction with all the unbranded channel partners and strategies while creating regional strategies aligned to business objectives. The main KPI's that need to be implemented and managed are channel economics linked to efficiencies. Net Sales Revenue being the overarching objective. The role is to act as a conduit into the rest of the business but not limited to i.e. Segment Marketing, Product and Services, Digital and Content and Financial Services. Deeper understanding of segmented marketing, strategy and business development as well as analytical and basic financial competence.

Your Responsibilities Will Include:

• Be the face of the brand across all unbranded channels, ensuring a unified and compelling brand representation. Uphold and promote the brand values, messaging, and visual identity consistently within the unbranded branded channel.
• Monitor competitor activity in the county and work with Marketing to develop and implement competitor activity plans to ensure the gap is closed.
• Through a team deliver and be responsible for market share intelligence, revenue and net promoter score for unbranded channels.
• Weekly and monthly management reporting and analysis of unbranded channel and competitor landscape.
• Operationalise the Sales, Business Development, People, Projects and General Management strategies. Collaborate with cross-functional teams to align channel efforts with overall brand objectives.
• Drive beyond mobile and relevant business objectives and customer experience in a county area as defined by Vodacom.
• Build and maintain strong, strategic relationships with key stakeholders internally and externally to effectively implement county plans to drive revenue growth.
• Provide insight and feedback about the customer journey and processes across all Branded channels.
• Implementation of the CBU and Channel Strategy will be required.

Additional Responsibilities:

• Drive customer take-up of Vodacom products and services the unbranded channel through effective proposition, campaign management and sales initiatives.
• Design creative go-to-market approaches in collaboration with the regional marketing team, and ensure effective execution within timelines and budget.
• Ensure compliance with POPI, Health and Safety standards for staff and with external stakeholders.
• Manage suppliers and OEMs within the channels.
• Collaborate on ensuring stock is managed (forecasting / stock deliverables / stock in trade and wastage) efficiencies.
• To engage Unbranded team in centre and facilitate channel on clarity of DB numbers for the year linked to their respective deal letters.
• Implement people transformation initiatives in third parties.
• Analyse, resolve and feedback on all regional customer issues.
• Protect and promote Vodacom products and comply with regulations like POPI and RICA etc.
• Report on sales performance both internal and external.
• Identify and provide leads for new business partners.
• Customer acquisition and retention (Base and Inflow).
• Constantly monitor competitor activity in the trade and create plans to mitigate as necessary.
• Manage Field Marketing Agency relationship and execution, as well as alignment with regional priorities.
• Provide insights for effective analysing for improvement of TNPS across Retail touchpoints and ENPS for the Region.

The Ideal Candidate For This Role Will Have:

Must have technical / professional qualifications:

• Matric – Essential
• Degree / Diploma – Essential. (A 3 year Business Management /Sales / Commercial Diploma/Degree or SAQA Accredited Equivalent etc.)
• Minimum of 5-8 years' sales experience
• Minimum of 2 years at Management level (Essential).
• Should have experience in Management of a Sales Strategy, Business Development, People, Projects and General Management.
• Drivers licence (essential)
• Own vehicle

Core competencies, knowledge and experience:

• Delivering Results (financial and all KPIs) and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Leading and Supervising (Mentor and Leader)
• Analysing (Using data, deriving insights and Initiate action through approval processes)
• Creating and Innovating.
• Planning and organising.
• MS Office

We Make An Impact By Offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications:28 January 2025

The base location for this role is Polokwane Regional Office

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded.