Manager: Technical Support - Centurion, South Africa - BCXP

BCXP

Verified Company

Centurion, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit, Department, Reporting Job grade/level M5 Business Unit Digital Platform Solutions Department Digital EXA - Vodacom Position reports to M5 Span of Control Where relevant
Core Description
Build and Maintain Hardware and Software Budgets, Certifications, Create and Maintain Vendor and Client Relationships, Create Disaster Recovery and Back-Up Procedures,

Develop and Document Work Flow, Evaluate Trends, Maintain Technical Data Reports, Monitor and Test Fixes, Procurement, Reporting, Security Monitoring, System Monitoring, Troubleshooting Core Behavioural Competencies 2.

Developing and implementing account plan or strategy 4. People / Team Leadership 5. Decision Making 3. Meeting customer expectations 6. Communication and Impact 1.

Job Match Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science OR NQF 4: Grade 12 Additional Qualification preferred or advantage Experience
5 years IT Technical Support Management.
Or

If the highest qualification is grade 12, 7 years of experience IT Technical Support Management is required Certifications Basic certification in operating systems optional/ Basic software development language certification.

Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Internal and External Clients, Management and Senior IT Team. Special Requirements/ Employment Condition Valid Drivers license Workplace/Physical Requirements Hybrid Remote Worker