Team Leader Customer Service and Telesales - Midrand, South Africa - MCR – Medical and Management Corporate Recruiting

MCR – Medical and Management Corporate Recruiting

Verified Company

Midrand, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Knowledge of the dental trade is desirable however not essential.

A strong sales background is essential, with experience in coaching and mentoring team members and good team leadership experience and skills.
A minimum of 2 years team leader/supervisor experience
Can demonstrate a high level of commitment to customer care values when dealing with internal and external customers
Presents a professional image at all times particularly in communicating with prospective customers
Trained in use of needs analysis solution centric sales.
Numerical abilities and problemsolving attitude.

Duties:

Leading by example you will motivate, coach and encourage and inspire and support team to reach sales, gross profit targets and productivity targets.
By using a consultative sales approach to win new business and grow current business you will need to ensure that you and the team selfgenerates leads and opportunities to achieve targets.
You will support by monitor telephone statistics to ensure required call activity is achieved and ensure the team up sell and cross sell on orders to increase size and value.
You will work closely with our Call Centre Manager, National Sales Manager and field sales team to review and identify areas within sales that require improvement and development, working with measurable business objectives.
Ultimately, the team leader should be able to build a highperformance customer service team to ensure customer satisfaction as well as focus on growing a geographic area of customers in Telesales Consultant role.