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  • Coffee Technician - Johannesburg - The Legends Agency

    The Legends Agency
    The Legends Agency Johannesburg

    3 weeks ago

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    Description

    Job Overview:

    We are seeking a skilled and experienced professional to join our team as a Field Service Technician. This role involves providing operational assistance, guidance, and technical support to customers on equipment.

    Key Responsibilities:

    • Perform tool checks and maintain responsibility for lost tools.
    • Carry out any other tasks assigned by the National Coffee Manager.
    • Provide operational assistance and guidance to customers on equipment.
    • Maintain a well-groomed appearance and ensure the vehicle is kept clean and neat to project a professional image.
    • Promote company ethics and values at all times.
    • Notify management of establishments upon arrival, explaining the purpose of the visit.
    • Be available to work standby shifts as required.
    • Adhere to the planned route as per the Brew Coffee SLA.

    Technical & On-Site Duties:

    • Repair faulty equipment.
    • Conduct fault finding with intermediate to advanced mechanical, electrical, hydraulic, and software-related expertise.
    • Test all equipment to ensure it meets mechanical, aesthetic, and functional standards.
    • Calibrate and program equipment to produce high-quality coffee products.
    • Install beverage equipment and test it with products before leaving the customer's site.
    • Uplift equipment as needed.
    • Clearly communicate equipment faults and corrective actions taken to the manager on-site.
    • Inform the field service coordinator or technical support manager of updates or returns.
    • Escalate any issues, such as wrong addresses, sites not ready, or lack of product, to the T.S.M. immediately.
    • Contact internal specialists for assistance when struggling to repair equipment within a reasonable time frame.
    • Perform first-time repairs of equipment.
    • Conduct preventative checks and repairs on equipment.

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