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    • Mid-Level Desktop Support Engineer - Johannesburg - Rightstaff Employment Solutions

    Rightstaff Employment Solutions
    Rightstaff Employment Solutions Johannesburg

    2 months ago

    R180,000 - R336,000 (ZAR) per year *
    Description

    Job Overview

    • Application Deadline: 2 October 2025
    • Job Location: Johannesburg, Gauteng
    • Job Title: Mid-Level Desktop Support Engineer
    • Salary Offer: R18,000 - R28,000
    • Closes: 15 September 2025
    • Education Level: Diploma
    • Job Level: Intermediate
    • Minimum Experience: 5- 7 Years

    Mid-level Desktop Support Engineer – Bryanston, Johannesburg.


    THE MAIN RESPONSIBILITIES OF THE JOB ARE:

    The most frequent duties for this job are set out below, but the job may include other or occasional duties and responsibilities:

    • Install, configure and support all Microsoft desktop and server operating systems.

    • Install, configure and support all Microsoft and other application software (desktop and server).

    Install, configure and support Hyper-V / VMWare

    • General hardware installation and troubleshooting (desktop and server).

    • General troubleshooting on all IT related equipment.

    • Respond to and resolve support calls at customer sites.

    • Respond to and resolve support calls via remote connection (desktop and server).

    • Assist customers telephonically.

    • Remote administration of servers and workstations.

    Design, Scope & Implement AD / Exchange / Office365 migrations.

    • Compile desktop and server configuration documentation for client sites.

    • Execute orders and follow up service and repairs with external suppliers.

    • Identify possible risks or problems and escalate to senior engineer.

    • Assist with management of the support team and provide 1st line escalation for technical issues (from support engineers).

    QUALIFICATIONS:

    • At least a Matriculation certificate.

    • International MCSE or MCSA

    • Windows Server 2016

    A+, Server+, N+, Security+ or similar qualification an advantage.

    KNOWLEDGE AND EXPERIENCE:

    • Excellent understanding of Windows Event logs and how to identify problems.

    Knowledge of backup solutions like Veeam, Windows Backup, Altaro and similar applications (configuration, use and troubleshooting).

    • Be familiar with SCCM

    • Experience with remote support applications and techniques (e.g. VPN, RDP and Team Viewer).

    • Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling and deleting users.

    • Experience with server maintenance and health checks on Windows Server.

    • Experience with the configuration and administration of Office 365.

    • Experience with logging and following up calls with external suppliers and service providers.

    Advanced knowledge of Firewalls, NATs & Routing.

    • Excellent knowledge of hardware components and hardware troubleshooting procedures (desktop and server).

    • Working knowledge of server hardware systems such as RAID.

    Working knowledge of PowerShell.

    Working knowledge of Storage (SAN, NAS, DAS)

    • Excellent knowledge of Microsoft desktop operating systems and desktop software.

    Excellent knowledge of Virtualization. (Hyper-V / VMWare)

    • Good working knowledge of all Microsoft Office applications e.g. Word and Excel.

    • Good knowledge of TCPIP networking is required.

    • Good knowledge of server software and systems.

    • Experience with configuring routers and wireless access points.

    • Minimum least 5 years concurrent IT work Experience

    • At least two years server support and maintenance experience.

    ATTRIBUTES

    • An organized individual that can work unsupervised and effectively manage time and multiple tasks.

    • An analytical thinker that works methodically and always pays attention to detail.

    • An individual that always thinks before they act.

    • An individual who enjoys studying and improving their knowledge.

    • Ability to follow checklists and procedures accurately and adhere to company standards.

    Someone who sees the bigger picture and understands and has a passion for technology and IT

    • A self-starter that is able to work alone or in a team.

    • Ability to work under pressure and remain focused.

    • A well-presented individual with excellent communication and inter-personal skills.

    • A motivated individual with a passion for technology.

    Ability to follow checklists and procedures accurately and adhere to company standards.

    Ability to identify, assess and solve desktop hardware and software problems innovatively.

    • Must have own transport and the ability to work after hours (on short notice) when required.

    • An individual that enjoys completing detailed technical documentation.

    REMUNERATION

    • Cost to company between R18 000 and R28 000 p/m.

    Dependent upon qualifications, experience and skill level.

    • Medical aid (50% paid by company, 50% by employee).

    • Reimbursement for company travel.

    • Overtime pay in the form of commission.

    • Company provided laptop.

    * This salary range is an estimation made by beBee
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