Cloud Support Engineer - Cape Town - Hyperclear Tech

    Hyperclear Tech
    Hyperclear Tech Cape Town

    1 week ago

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    Description

    Cloud Support Engineer

    Role Description:

    We are seeking an experienced Cloud Support Engineer to join our team at Hyperclear Tech. The successful candidate will be responsible for delivering exceptional customer support by addressing and resolving technical issues related to multi-cloud environments, including Microsoft Azure Platforms and AWS.

    The role involves troubleshooting problems, offering tailored solutions, and ensuring a seamless experience for customers. This includes proactive monitoring, diagnosing issues, and implementing effective resolutions while adhering to best practices and security standards across different cloud providers.

    The Cloud Support Engineer will also collaborate with internal teams, including pre-sales and professional services, to escalate and resolve complex issues, driving continuous improvement in service quality and customer satisfaction.

    Key Responsibilities:

    • Troubleshooting: Assist in diagnosing, troubleshooting and resolving technical issues related to the deployment, configuration, and operation of predominantly Microsoft Azure solutions.
    • Cloud Infrastructure Management: Manage and resolve incidents by adhering to established incident management processes.
    • Client Support: Assist customers in managing their public cloud infrastructure resources, including virtual machines, virtual networks, storage, and other components.
    • Security Management & Compliance: Stay informed about the latest security threats, trends, and best practices to proactively identify and mitigate potential risks.
    • Scripting & Automation: Identify opportunities to utilize scripting languages and automation tools to streamline processes, automate tasks, and enhance efficiency.
    • Mentoring and Training: Provide guidance and mentorship to the wider CSS team members.
    • Cross Team Collaboration: Collaborate with internal teams to escalate and resolve complex technical issues.

    Key Requirements:

    • 3-5 years of experience in an IT Engineering capacity.
    • 2+ years of knowledge and experience with Microsoft 365 (Support/Monitoring/Management).
    • 2+ years of knowledge and experience using Infrastructure as Code (IAC).
    • Microsoft AZ-104: Microsoft Azure Administrator.
    • AWS Certified AWS SysOps Administrator.

    Please note that uninterrupted internet connectivity and a 'work-like' environment are required for remote work arrangements.

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