Hotel Food and Beverage Supervisor 3305u - Umhlanga, South Africa - HotelJobs

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Umhlanga, South Africa

6 days ago

Thabo Mthembu

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Thabo Mthembu

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Description
Job description

A 5 Star Hotel in looking for an F&B Supervisor to join the team.


Job Summary:

To supervise and control the Food and Beverage allocated areas and its staff members and to ensure that all duties are performed correctly and in a timely manner in accordance with the set standard, with the intention of ensuring that the highest standard of performance and service is achieved by all staff.

Also responsible to operate within the policies and procedures as set out in the operating manual.


Minimum Requirements:

Hotel school qualification and equivalent preferred

2years experience in a similar position within a 4 or 5-star establishment

Previous experience in food and beverage operations, with a good understanding of culinary arts, food trends and beverage service

Supervisory or managerial experience in a similar role is typically required.

Knowledge of Micros point of sale system

Proficiency in Microsoft Office


Key Attributes:

Ability to effectively listen and verbally communicate in English with all levels of staff, management and guests

Ability to make decisions and work independently

Excellent organizational skills

Excellent leadership ability


Key Responsibilities:

Guest Satisfaction

Aggregate scores from guest surveys or reviews related to food and beverage services

Measure satisfaction with the fine dining experience, if applicable

Revenue and Profitability

Track the monthly growth in food and beverage revenue

Evaluate the profitability of the food and beverage department, aiming for high margins

Menu Excellence

Introduce and measure the success of innovative and unique menu items

Monitor sales and profitability of high end and specialty beverages

Service Quality

Evaluate the efficiency of service in turning over the tables without compromising quality

Maintain an optimal ratio to ensure attentive service

Event and Banqueting Management

Evaluate the success of special events and banquets in terms of revenue and guest satisfaction.

Event Execution Efficiency:
Measure the efficiency of event planning and execution.

Please forward a full up to date CV
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