Client Services Manager (JB5146) - Pretoria - Kontak Recruitment

Kontak Recruitment Pretoria

1 week ago

Description

Client Services Manager (JB5146)

Pretoria, South Africa

Job Summary

We are seeking a Client Services Manager to drive customer satisfaction, communication excellence, and team performance. As a natural leader with a passion for delivering exceptional customer service, you will shape and execute the customer experience strategy, ensuring every interaction meets the highest company standards.

About the Role

Implement and oversee client service projects, CRM updates, and process enhancements.
Lead and develop a team of 15 client service representatives, ensuring they uphold professional communication standards.
Establish best practices by analyzing customer data and designing effective training strategies.
Monitor customer interactions to enhance customer experience, identify training needs, and ensure service excellence.
Act as the final escalation point for customer concerns, providing strategic solutions.

Requirements

5-8 years of experience in client services, with at least 3-5 years in a managerial role within financial services, debt management, subscription, or retail industries.
Proven ability to train, mentor, and develop teams, ensuring high performance and customer satisfaction.
Experience in customer experience (CX) training and project management.
Ability to assess customer behaviour trends, customer analytics, and implement data-driven solutions.
Familiarity with CRM systems and managing customer interactions through multiple communication portals.

What We Offer

We welcome all backgrounds with no bias. All candidates are considered based on requirements. Duties may adjust for client needs.

Fair assessment, only shortlisted candidates contacted due to volume.

Data processed as per Privacy Policy. By applying, you agree to data handling.

Candidates selected by the client are verified. False info may disqualify or end employment via the client.

Advert is not a binding offer. Written offers based on pre-employment conditions.

Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.

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