IT Support - Cape Town, South Africa - Capital H Staffing and Advisory Solutions

Capital H Staffing and Advisory Solutions

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The IT Support / Service Delivery Manager reports directly to the CFO and is responsible for managing and improving all aspects of the company's core IT infrastructure, maintaining SLAs with service providers, and defining and building on the broader IT strategy.

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Key Responsibilities
The IT Manager will be responsible for the followin

g:

Microsoft365 Support and Maintenance
Maintain all SLAs with all service providers providing core IT services, e

Internet and network providers
Managed Service Providers
Application Service Providers:
Sage 300 Payroll
Nav Dynamics (ERP)
MS Outlook
VOIP systems
Public websites
MS Teams
SharePoint
Veeam (Backup & Disaster Recovery)
SQL Servers
Help evaluate and enlist new service providers
Maintain uptime and security of all internal services
Monitor and report on platforms, networks, and security
Ensure backups are running and critical systems are redundant
Administering Windows Servers and Active Directory
Assist the CFO in decision making and strategy
Should be able to manage OpEx and CapEx budgets for the IT area

Additionally, the following experience will be beneficial:

Networking skills including VPNs
Network Security and Firewalls
Virtualisation
5+ years' experience in a formal IT role
Tertiary / professional IT qualification
A top achiever with a history of demonstrated high performance
Willing to take initiative.
Not beneath doing desktop support to help someone out
Willing to take ownership of the role, projects, and infrastructure
A team player.
Professional in the way they communicate to colleagues, clients, and suppliers.
Needs to be able to be able to understand and preferably speak Afrikaans.

General Working conditions

Offices are currently in Stellenbosch but will relocate to Black River Park (Cape Town Southern Suburbs on 1 March 2023)
Work hours are between 08h00 and 17h00 (Flexible)
The nature of IT support does imply that support hours could occur outside of normal office hours

General:
- _In keeping with our client's employment equity requirements, only South African citizens will be considered._
- _Please include your current salary and salary expectations._