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  • IT Helpdesk Support Specialist - Roodepoort - W.A.V.E

    W.A.V.E
    W.A.V.E Roodepoort

    1 week ago

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    Contract
    Description

    Job Description:

    We are seeking a dedicated IT Helpdesk Support Specialist to ensure seamless technical support for our staff and clients.

    Key Responsibilities:

    • Respond promptly to technical support requests via phone, email, or ticketing system.
    • Diagnose and troubleshoot hardware, software, and network issues.
    • Install, configure, and maintain operating systems, applications, and peripherals.
    • Document technical issues and solutions in the helpdesk system.
    • Assist with user account management, including password resets and access permissions.
    • Provide training and guidance to users on IT tools and best practices.

    Qualifications:

    • Proven experience in IT support or a related role.
    • Strong understanding of Windows, macOS, and basic network troubleshooting.
    • Familiarity with IT service management (ITSM) tools.
    • Excellent problem-solving and communication skills.
    • Certifications like CompTIA A+, ITIL, or Microsoft certifications are a plus.

    What We Offer:

    • Competitive salary and benefits package.
    • Opportunities for professional development and certifications.
    • A collaborative and supportive team environment.

    How to Apply:

    Send your resume and a brief cover letter with the subject line "IT Helpdesk Support Application" to {company}.


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