Senior Support Technician - Centurion - ICT Engage

ICT Engage Centurion

1 week ago

Description

The successful candidate will be responsible for administering, troubleshooting and maintaining voice and data networks including routers, gateways, and PBX phones. This person will also be responsible for configuring network and voice solutions for clients as per their requirements.

Key Responsibilities

Act as primary interface to all users to resolve problems reported.
Respond to tickets on the CRM system in a timely manner.
Provide troubleshooting and technical support via phone, face-to-face, and email to end users.
Keep end users informed on progress with problem resolution.
Advise users regarding the proper use of products and address specific user issues.
Escalate and report on the status of all problems as and when required by management.

Technical Responsibilities

Setup VPNs and port forwards on routers.
Make changes to routers as per client requirements.
Perform preventative maintenance on routers, updates, and scheduling reboots.
Log onto routers to check the current configuration to ensure everything is up to standard.
Setup domains for websites, email, POP3, and exchange.
Create users on Active Directory and set up permissions.
Install and configure desktop computers and software.
Assist with voice-related Porta issues.
Setup VPNs between sites.
Perform domain transfers.
Change and manage DNS records on servers.
Point websites on ISS servers to other websites and make general changes.
Manage and configure PRTG.
Setup wireless APs for clients.
Setup QoS on routers.
Assist with internal troubleshooting and problem resolution as and when required at the office.
Support and maintenance of MS Windows and MS Exchange environments.
Test, install, and maintain network-related problems.
Provide 3CX support to users and assist them with problems.
Monitor the infrastructure and act on any failures.

Requirements

Experience with data networking, including implementation of VPN connections, firewall configuration, and network routing.
Good understanding of voice networking and VOIP environments.
Ability to work in a team.
Customer service focus.
Ability to work in a fast-paced environment.
Good time management skills.
Ability to work under stressful conditions.
Effective communication and clear expression.
Demonstrate professional attributes.
Conflict management.
Proper technical knowledge (analogue, digital, and VoIP services, IP networking, and data service provision).

Junior desktop Support Technician
2 days ago

Stepco Recruitment Centurion Full time

Junior IT Support Professional · We are seeking a motivated and detail-oriented full-time Junior IT Support professional to join our team. Our dedicated Service Desk serves as a single point of contact for reporting problems, logging service requests, and addressing queries. · Ab ...
Junior desktop Support Technician
1 week ago

Stepco Recruitment Centurion

Junior IT Support Professional · We are seeking a motivated and detail-oriented full-time Junior IT Support professional to join our organization. · The ideal candidate will have 1-3 years of hands-on experience with Microsoft 365, possessing the skills necessary to set up and co ...
IT Support Technician
1 week ago

Express Employment Professionals Midrand Pretoria

Job Description · Our client is a leading provider of digital forensics, cyber and information security, and incident response services. They are seeking a skilled and motivated IT Support Technician to join their dynamic team. · The ideal candidate will have a strong background ...
IT Support Support Technician
1 day ago

Midvaal Recruitment Midrand

A national company in Midrand seeks a high-energy Junior IT Support Technician. · Salary negotiable between R9,500 to R12,500 following interview and dependent on experience. · Essential Requirements: · Completed Matric · Completed relevant tertiary IT qualification – beneficial ...
IT Data Support Technician
1 day ago

Perfect Placement Recruitment Pretoria

Job Title: IT Data Support Technician · Located in the Netherlands, this role requires a skilled individual to provide technical support and maintenance for data management systems. · Key Responsibilities: · Provide IT support for data management systems, troubleshooting issues a ...
senior it support technician
1 week ago

HR Genie Pretoria

Job Description · Your Qualifications: · Education: · Bachelor's degree or equivalent diploma · Microsoft 365 Administrator certification (MS900 & MS102) · Microsoft Azure Fundamentals (AZ900) and Azure Administrator (AZ104) certifications · A+/N+/Security+ certifications · ITIL ...
IT Support Technician
9 hours ago

Isilumko Staffing (JHB) Johannesburg

Job Purpose: · We are seeking a proactive and solution-driven IT Support Technician to provide first-line support for hardware, software, and network issues. The ideal candidate will be responsible for troubleshooting and resolving IT-related challenges, maintaining and monitorin ...
IT Support Technician
4 days ago

Vine Recruitment Johannesburg

OBJECTIVES · Serving as the first point of contact for IT support within the organisation. · Assisting in setting up and maintaining computer and network systems, including configuration, diagnostics, and maintenance. · Diagnosing and troubleshooting basic software and hardware i ...
IT Support/Technician
1 week ago

Curiska Johannesburg

Job Summary · We are seeking a dedicated and skilled IT Support Specialist. The ideal candidate will possess an IT/Networking diploma, certifications in Microsoft Azure, AWS, Microsoft 365, and CompTIA, along with hands-on experience in IT support and troubleshooting. · Responsib ...
Junior IT Support Technician
3 days ago

Flink Recruitment Midrand

Job Description · As a skilled IT professional, you will be responsible for implementing and supporting Microsoft Office products, videoconferencing facilities, projectors, network and local printers. You will also design and install well-functioning computer networks, connection ...
Helpdesk Support Technician
1 week ago

Select One Johannesburg

The Helpdesk Support Technician plays a crucial role in ensuring seamless IT operations. Key responsibilities include: · Key Responsibilities: · Providing first-line support to resolve user queries and issues efficiently · Support call logging, updating, and escalating incidents ...
Desktop Support Technician L2
1 week ago

Excis Compliance Midrand

Job Title: Hardware Support Specialist · Job Summary · The Hardware Support Specialist will be responsible for troubleshooting and repairing hardware devices, managing inventory, and providing technical support to end-users. The ideal candidate will have a strong understanding of ...
ERP Support Technician
1 week ago

Marvel Placement Consultants Cullinan

Job Description · Summary: This role requires a highly organized and detail-oriented individual to oversee various tasks and responsibilities, including task allocation, change management, user training, and standard operating procedure development. · Roles and Responsibilities · ...
Desktop Support Technician
1 week ago

Recru-it Johannesburg

Key Responsibilities: · Provide first-level IT support for desktops, telephony, printers, hardware, and general software to enhance staff productivity. · Performance Metrics: · Desktop Hardware and Software Support · Respond to internal department tickets within 1 hour. · Detect ...
Desktop Support Technician
1 week ago

Rad Resources Johannesburg

Job Title: IT Support Specialist · Summary: · This role involves providing technical support for desktop hardware and software, as well as commissioning new equipment. The successful candidate will have experience in repairing desktops and servers, with a strong understanding of ...
Desktop Support Technician JHB
1 week ago

Nambiti Technologies (Pty) Ltd Johannesburg

Desktop Support Technician Role · We are seeking a highly skilled and experienced Desktop Support Technician to provide technical assistance to our team. · Key Responsibilities: · Provide general IT support to company users, including troubleshooting hardware and software errors. ...
IT Support Technician for branch level
9 hours ago

Isilumko Staffing (JHB) Johannesburg

International Cruise Line Client Seeks Experienced IT Technician · Job Description: · We are seeking an experienced 1st Line Support IT Technician to join our JHB branch. The successful candidate will possess excellent problem-solving skills, strong communication abilities, and a ...
Desktop Support Technician L2
13 hours ago

Excis Compliance Johannesburg

Job Title · A diverse and challenging opportunity exists for a skilled Technical Support Specialist to join our team at {company}. · Responsibilities · Interpret error codes displayed on devices. · Replace hardware components as necessary. · Determine fault causes using diagnosti ...
Cloud Systems Adminstrator and IT Support technician
6 days ago

Curiska Johannesburg

Hiring Cloud Systems Administrator and Support Technician. · Job Summary · We are seeking an intermediate-level Cloud Sysadmin to manage cloud environments, enhance network security, and provide support for security systems. This role involves assisting with end-user support, bac ...
Installation Support Administrator
1 week ago

Tracker South Africa Centurion

Job Title: Installation Support Administrator · Location: Centurion · Contract: Permanent · Remuneration: Market Related · Job Summary: · We are seeking a diligent and hard-working Installation Support Administrator to join our highly motivated team in the Installation Logistics ...