Online Order Management Specialist - Sandton, South Africa - Core Group
Description
At Core Group, we're proud to offer innovative products that meet the needs of our customers.The Core Group is a group of companies that represent the world's leading personal technology products and services in Sub-Saharan Africa.
We believe in bringing products and services to people that'll empower, enable, inspire and grow - achieved through supply chain management, marketing management, channel management, enterprise sales and media relations.
Purpose of the role
Responsibilities
- Oversee the online order management process, to ensure that all tasks are completed accurately and efficiently.
- Monitor incoming orders through various online platforms and ensure that they are processed in a timely manner.
- Communicate with customers regarding order status, delivery updates, and any issues or delays that may arise.
- Analyse order data and performance metrics to identify opportunities for process improvement and optimization.
- Handle escalated customer inquiries or complaints related to online orders, resolving issues promptly and effectively.
- Stay uptodate on industry trends and best practices in online order management, incorporating new tools and technologies as appropriate.
Required skills and qualifications
- Completed Matric
- Completed degree in business administration, logistics or related field preferred.
- Proven experience in online order management or ecommerce operations, at least 5 years' experience.
- Strong understanding of online order processing system platforms.
- Analytical mindset with the ability to interpret data.
- Proficiency in Microsoft Excel is essential.
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