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- Customer Centricity:
- Foster a service ethic culture within the store environment.
- Implement a customer service improvement action plan based on mystery shopper reports.
- Build relationships with internal and external customers.
- Provide in-store coaching and ongoing training on essential skills.
- People Leadership:
- Hire customer-centric store staff.
- Conduct performance management, including IPA's, one-on-ones, and completed performance reviews.
- Hold staff accountable through recognition, reward, sanction, and discipline.
- Develop staff through coaching and training sessions.
- Communicate business objectives, policies, and procedures effectively.
- Delivery of Targets:
- Daily sales tracking of each employee.
- Understand income statements and manage expenses.
- Monitor stock availability according to customer needs.
- Manage in-store controls.
- Maintain housekeeping and visual merchandising standards.
- Use of Key Retail Disciplines:
- Deliver trading density targets.
- Achieve basket size targets.
- Manage salary to sale ratios (staff planning).
- Complete Matric/Grade 12 qualification.
- Tertiary retail qualification advantageous.
- Minimum 5 years' retail experience.
- Minimum 12-18 months' management experience.
- Knowledge of relevant Industrial Relations law and ability to initiate inquiries.
- Understanding of profit and loss statements.
- Good understanding of the retail environment and brands.
- Strong administration and stock management skills.
- Merchandising and housekeeping expertise.
- In-store recruitment abilities.
Spitz - Store Manager - Polokwane - The Spitz Group

1 month ago

Description
Job Description
The Spitz Group is a unique business to work for, comprised of premium brands such as SPITZ, GANT, KURT GEIGER, GREEN CROSS & GX&Co.
Key Responsibilities:
Requirements:
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