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  • Spitz - Store Manager - Polokwane - The Spitz Group

    The Spitz Group
    The Spitz Group Polokwane

    1 month ago

    Default job background
    Retail
    Description

    Job Description

    The Spitz Group is a unique business to work for, comprised of premium brands such as SPITZ, GANT, KURT GEIGER, GREEN CROSS & GX&Co.

    Key Responsibilities:

    • Customer Centricity:
      • Foster a service ethic culture within the store environment.
      • Implement a customer service improvement action plan based on mystery shopper reports.
      • Build relationships with internal and external customers.
      • Provide in-store coaching and ongoing training on essential skills.
    • People Leadership:
      • Hire customer-centric store staff.
      • Conduct performance management, including IPA's, one-on-ones, and completed performance reviews.
      • Hold staff accountable through recognition, reward, sanction, and discipline.
      • Develop staff through coaching and training sessions.
      • Communicate business objectives, policies, and procedures effectively.
    • Delivery of Targets:
      • Daily sales tracking of each employee.
      • Understand income statements and manage expenses.
      • Monitor stock availability according to customer needs.
      • Manage in-store controls.
      • Maintain housekeeping and visual merchandising standards.
    • Use of Key Retail Disciplines:
      • Deliver trading density targets.
      • Achieve basket size targets.
      • Manage salary to sale ratios (staff planning).

      Requirements:

      • Complete Matric/Grade 12 qualification.
      • Tertiary retail qualification advantageous.
      • Minimum 5 years' retail experience.
      • Minimum 12-18 months' management experience.
      • Knowledge of relevant Industrial Relations law and ability to initiate inquiries.
      • Understanding of profit and loss statements.
      • Good understanding of the retail environment and brands.
      • Strong administration and stock management skills.
      • Merchandising and housekeeping expertise.
      • In-store recruitment abilities.

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